The Foggy DogReviews of thefoggydog.com

We have placed 2 orders with Foggy Dog and have had horrible experiences both times. SCAM!!! We will no longer be a customer with Foggy Dog. They need to improve their shipping and provide better service to their customers. Our first order we received someone elses bandanda. Wrong size, pattern and name. We had ordered it for a family photo shoot with our dog. They refused to refund us and said we had to wait for another one from them...but it was too late for the day of our photo shoot. The second time our package was lost and the tracking showed it never transferred to USPS. They made us wait 10 days for there to be no tracking updates. Of course...still lost 10 days later we reach out again. We wanted a refund as we ordered a sweater for our dog for the winter. Now winter is almost over. They refused the refund and we still have not heard back.

Ordered a sweater, was supposed to ship 5-9 business days. Sweater never ships, tracking info never received. They offer me store credit claiming it’s lost. Finally get a refund and they deduct the shipping. Unbelievable, it’s actually stealing and fraud to claim to have shipped something and never did then kept the shipping money.

I bought a printed collar that was adorable out of the box. However, I found out quickly that their printed collars are just white nylon collars covered with a thin printed fabric. The printed fabric layer is so tissue-paper thin that it actually began to disintegrate to the touch in several places within a couple months, revealing the white nylon collar underneath. I wrote to customer service about the issue, and they offered me a store credit to replace the collar. They did not take responsibility for the poor quality of their product, however, and the rep told me the collar must’ve gotten snagged on something, which it absolutely did not. So, buyer beware. The quality of their collars is very poor, a they are not interested in using their customer feedback to improve their products.

I've ordered from them several times. Their product tag on the bandannas bleeds when washed. Today I received a completely empty, unsealed envelope from them for a $100 order. No phone number on their website to contact them. Had to send an email, which they were slow to respond to. Their response: "they're looking into it." They should have shipped a replacement immediately.

I ordered a collar, harness, and leash from them for my dog for Christmas. The design and colors were so cute and perfect which made me decide to spend the huge amount of money. Her collar (which never even has the leash attached to it) lasted less than a month before the threads began coming undone, which I just accepted and sewed it back together myself. Then on our walk, 5 months after wear, I noticed that her harness was hanging on by a few threads. We were on a sidewalk in our town where lots of cars and other dogs walk so it was extremely stressful. They really need to better the quality because although they have very cute designs, safety should be prioritized. I am super disappointed because I wanted to love them.

Purchased a leash from them and it was sturdy rope material that my Frenchie chews on with no problem. Great staff and very open line of communication.

This is my first and last order from this company I wish I would’ve looked at the reviews before I placed the order. I placed an order with something personalized within five minutes sent 6 emails to tell them that the digit on my phone phone number was incorrect and informing them. This could be detrimental because an animal being lost. They have. NO PHONE NUMBER for Customer Service . They claimed to have sent me an email within several hours which I never received.. I received an email though that I was getting a refund they were canceling my order and a very SNARKY comment in the email about my purchase/refund. I hope this helps and I hope that people Will understand. This is not a reputable company and it was a huge disappointment as I was looking forward to receiving my dog products. I will continue to shop for Mine at upscale stores such as Nordstrom, TH yes have great customer, service, and high-end product. Such a huge disappointment. Rude and lack of service.

We went with a Foggy Dog collar because of the cute options, but also for the metal hardware which we thought would be safer. It's fun to have a cute collar but at the end of the day, they are for safety and these collars are not safe at all. The buckle has come undone several times, once when we were on the side of a busy road. Our dog is a puppy, so this was very scary because she easily could have bolted. At first we though maybe we just hadn't pushed it in hard enough to make sure the tabs locked on both sides, but now that it has happened repeatedly - we don't trust it at all.