The Foggy DogReviews of thefoggydog.com

After reading most of the negative reviews regarding The Foggy Dog, I came to the conclusion that only people with complaints respond to reviews. I have ordered many many collars, bows, bandanas, toys and leashes ( my Labrador has a great wardrobe ) and have never ever been disappointed!! Stella recognizes the Foggy Dog package and is always excited to see what is inside!! She looks adorable in everything and everyone asks where she gets her “outfits”. We love the Foggy Dog and recommend her to everyone who loves their pup!!

Spoke with Vanessa on the customer service team. She was beyond helpful, informative, and nice. Quality customer service goes a long way. I've also previously purchased from this company and the quality is there too.

The cost of the dogbed was 200 dollars...minimal cushion, cheap material..I received this bed as a gift..My mother and I could not believe how poor the material used. Hard thin and scratchy to the touch, His old bed 40 bucks at homegoods is better made..The dogs name on it , a patch glued on. I awaiting the arrival of dog tags...not expecting much...

I just had my first experience with the Foggy Dog company. And because of Vanessa’s great customer service, she made my day! She also made my pup, Sachiko’s day (although Sachiko doesn’t know it yet). So what made shopping at The Foggy Dog so great? Certainly the products caught my attention. Sachiko is getting a gorgeous personalized sweater to keep her warm in Michigan’s winter weather and she’ll also be very fashionable. (Silly humans). Then I came across the beds! Great selections. The discount code during this season was a huge bonus! So I purchased a personalized bed for her, too. What made the purchase seamless, was the outstanding customer service by Vanessa. Currently the customer service is via email. I had questions and Vanessa was prompt with each response and always with a friendly and professional manner. Couldn’t have asked for better service! I also love the fact that this company supports and feeds shelter dogs! They have good values and I respect that. In the future, I plan on being a returning customer. Thanks again, Vanessa for helping me complete my purchases with ease.

I paid priority shipping and the item does not arrive until a week later after I no longer needed it. Customer service was unhelpful and told me I would get a refund but not for the shipping I paid for. They also were quick to blame it being a holiday on Tuesday but even if it shipped after the holiday it still would have arrived by Saturday, not the following Monday when it did. When I go to return it I am now being charged an extra $5 for processing fee. So the original $45 ($10 for shipping) I paid I will only be getting a little over half back. I would highly consider purchasing from them if you think you may need to return something. This was my first time ordering from them and I have never been so disappointed with a company and their customer service. Will not be ordering from them again. If you’re looking for a company that has great customer service, delivers on time/makes it right, and has excellent quality I’d order from Lucy & Co!!

Some issues with truthfulness from the owner I said that I had a reactive, 80 pound dog when I ordered leash and collar. The collar is 1/2 inch and not so steady. I paid for my order and asked the owner again about the steadiness of the collar. It took her awhile to get back to me but she did nothing to help. I have used the collar once and will donate it. The business looks good but it is completely deceiving. Beware if you own a large dog.

I I am very disappointed with my order from foggy dog. I ordered a personalized collar for my miniature poodle when it came in it was one size smaller than what I ordered and the personalization was so small and so light that you couldn’t read it except in a certain light the idea of having a personalized collar is so if somebody picks up your dog, they can call you but if they can’t see it, they can’t call. Of course you can’t return it because it’s personalized, but I can say this will be my last purchase from this company.

Falsely advertised, cheaply made product with surprisingly terrible customer service. I am a first time customer - I ordered the Mushroom Stripe Cover which is advertised as 100% polyester in Materials (also listed as cotton/linen in the description which I did not originally see, but also incorrect). Many places on the website mention items made in the USA, including a specific question asking about the origin of the dog covers in the reviews - the customer service rep replied they are made in the USA. When I received the cover it is 100% cotton, extremely thin, and made in China. I messaged support immediately asking what the material is just to be sure, and where it is made. I received a message back stating "the info is on the website" it is 100% polyester, and then some vague statements about where other items are made and nothing specific about this cover. I replied asking for a pre-paid return shipping label because the cover is not as advertised, mainly that it is 100% cotton. A few days go by without a response so I message on the website again and receive what I can only describe as a trite response telling me I can return the item (I know I can, but I am not going to pay for it), and that support hours are M-F and I will quote here 'Was that not clear on the website or bounce back' Who talks like this? Anyway, I reply AGAIN asking for a pre-paid label since the item is not as advertised. No response. I try messaging again directly on the website since I am assuming they use a CX product that tracks response times from the website, but not ongoing issues via email - and I am blocked from submitting another request. For grace I let a couple of days go by and email the rep again stating I would like to return this product, but if I don't receive a label then I will be forced to dispute the entire transaction (including rush shipping) with my credit card. Still no response. Reading other reviews it seems this company has a systemic issue with customer support and it seems that one person is the main character in many of these reviews. Also I highly doubt the positive reviews of this product on their website are real, anyone who has a dog knows that this cover would not last two days before being shredded by normal paws. I am posting this as a warning to other potential customers - no response necessary from Foggy Dog as the time to fix my issue is long past.