FashionPassReviews of thefashionpass.com

Amanda is amazing and in general every time I text I get QUALITY service. I’m really busy and I can be a bit needy, but their team has always been so kind and understanding. Literally feels like I’m texting with a friend when I reach out. I only ever need to reach out because I have been dropping off my returns at my front desk and the return isn’t always scanned so I beg to be alerted when they see it come through. Love Fashion Pass! Give your customer service a raise lol

LOVE the concept and clothes. I have been a member for months, but recently have noticed lack of clothing options. I believe demand is increasing and supply needs to as well..

I absolutely love fashion pass! It’s a sustainable & affordable way to keep your closet updated every month. I love that they have different membership tiers as well – if I know I’m going to an event or wedding I will always bump my membership up to the highest tier. 10/10

I just signed up for Fashion Pass as a Socialite member with literally no understanding of how the subscription worked other than I got to pick 2 items and 1 accessory. At first, I’ll be honest I was a bit turned off that y’all don’t have an app but I keep seeing y’all everywhere so why not? Rent the Runway I’ve started to see from reviews isn’t great lately. I clicked around to understand the FAQs, the returns, some of the links to get the details and I’m admittedly so the kind of person that wants all of the details. I clicked the Chat function and at first it was a bot, but luckily I was able to quickly get to a representative. I must have asked Amanda 50 questions 😂 I asked about the introductory offer, how long I could keep the items, how long they would take to come to me, if there was a delay how that would affect my subscription, how do I cancel, etc.. At one point, I started coming up with real world examples of if I were to not like the shoes that were delivered with 2 dresses would I have to wait to wear the dresses to return it all together. Long story short, I asked her a lot of questions. Amanda answered every single one. She was knowledgeable, positive, thorough and thoughtful in her explanations. A few times saying to me, “I hope that makes sense 😊.” Because of this interaction with your customer service rep Amanda, as I told her… I now feel like a Fashion Pass Expert. I personally asked her how I could recognize her patience, kindness and just plain being great at her job - especially as an ONLINE customer service representative. So thank you Fashion Pass, you have a true rock star in Amanda!

I love FashionPass and the amount of clothing options they have, but the best thing about their company might be their customer service. I have had nothing but amazing experiences with them. They have a chat on their website that not only lets you speak to a real person, but they respond within seconds of any question you ask. Seriously could not recommend this company enough!

I have been a "member" of FashionPass for 4 months now. I've had the opportunity to rent clothes almost every week! I was nervous that every shipment would have something that just didn't fit right, but I was wrong. I've rented the cutest designer clothes and it couldn't be more convenient. They emailed me all of the closest "return" locations and they are minutes from me. LOVE Fashion pass

FashionPass is a MUST! This makes having cute outfits for every event so easy. I’ve been using it for the last year and I’m never going back. They have great brands, quality clothes, and shipping is so fast. I literally have new outfits every weekend.

Absolutely love Fashion Pass! They always have new, trendy outfits to choose from. Shipping is super fast. Works great for me since I like novel pieces consistently.