The Farmer's DogReviews of thefarmersdog.com

Response from The Farmer's DogFeb 17, 2025

Thank you so much for bringing this to our attention. We hate to hear that your pups weren't feeling well, as the health and safety of your dogs are our top priority. Each batch of food undergoes rigorous testing and is not released until a third-party laboratory confirms that the food is clean. Additionally, if packs were partially defrosted, our delivery standards state that they're safe to store and feed as long as the temperature of the food is still below 40°F. To ensure that you and your pups are best supported, please reach out via email at [email protected], and one of our specialists will be happy to help however we can.

Response from The Farmer's DogJan 20, 2025

Hi Teresa—we appreciate you bringing this to our attention and are genuinely sorry to hear that your dog wasn't excited about our fresh recipes. We understand some dogs may take longer to warm up to a new food source than others as it can be a big change. With this in mind, we have some feeding tips that may help at https://tfd.social/pickyeater, and we apologize that these weren't provided sooner. That said, we always strive to provide you with the best experience when reaching out to our team and would never want you to feed anything your dog doesn't like or best fits their needs. Since we've failed to provide this seamless experience, please reach out to us at [email protected] and mention this review and one of our specialists will reach out right away.

Response from The Farmer's DogDec 23, 2024

Thanks so much for reaching out and sharing this feedback with us, Nancy. We're so sorry to hear that this experience fell short of expectations and we want to help in any way we can. We work closely with vets to calculate the optimal daily calories for dogs based on their breed, age, activity level, ideal weight, and body condition. This information allows us to create a portion size and plan that are personalized to your dogs’ characteristics and needs. That said, we're always happy to review their calories and make adjustments should they ever need a larger portion. To ensure we are able to connect on this, one of our specialists will be reaching out to support you in the best way they can.

Response from The Farmer's DogDec 16, 2024

Hi Jo — we're sorry to hear that your dog wasn't excited about our fresh recipes. This can be a big change for some dogs and we have lots of tips and tricks to share that may help. We know how frustrating it can be when our dogs aren't eating, so we'd love to connect further. Send an email to [email protected] and mention this review. One of our specialists will follow-up right away—we're here to help!

Response from The Farmer's DogOct 9, 2024

Hi Claire — we're so sorry to hear about your recent experience and truly hope your pup's been feeling better. While symptoms such as these can be common as a dog transitions to new diet, we'd never take a report like this lightly. When you have a moment, please reach out to us at [email protected] and reference this review — one of our specialists would be happy to assist you and ensure you and your pup are taken care of.

Response from The Farmer's DogSep 28, 2024

We're truly sorry to hear that your dogs hadn't been feeling well, Markus. We understand how distressing it can be to see our companions not feel their best and sincerely hope they're feeling better. We hope it's reassuring to know that because every dog's system is different, digestive changes can be normal when transitioning to a new diet. That said, while we do operate as a subscription service that can be cancelled at any time, the health and safety of every dog we feed is our top priority so we typically ask a series of questions in order to provide any support we can. With that in mind, if you can please send us an email at [email protected] and mention this review, one of our specialists will be happy to connect with you to help however they can.

Response from The Farmer's DogSep 17, 2024

Thanks so much for reaching out and sharing this feedback with us. We're so sorry to hear that this experience fell short of expectations and we want to help in any way we can. We work closely with vets to figure out the optimal daily calories for dogs based on their breed, age, activity level, ideal weight, and body condition. This information allows us to create a plan that’s truly customized to your dogs’ characteristics and needs. That said, we're absolutely sorry to hear that your sweet pup experienced unwanted weight loss and while every pup is unique, we're always happy to review their calories and make adjustments should they ever need a larger portion. Additionally, we know how difficult it is when our pups are struggling to eat and want to provide further support to help ensure they're able to fully transition onto their fresh food diet. We do have a few tips we're able to share and would love to connect further to provide you with any support we can. Feel free to send an email to [email protected] mentioning this review and one of our specialists will follow up right away — we're here to help!

Response from The Farmer's DogSep 18, 2024

Thank you so much for providing us with this feedback, John. We apologize for any confusion caused in regards to your order frequency and price breakdown for future shipments. Although, we are a subscription service that can be cancelled at any time, we strive for clear communication and make sure to send email reminders in regards to any upcoming orders. Furthermore, we realize that each person's individual budget is different. With this in mind, we're always happy to look at other ways to include fresh food while also taking cost into consideration. Lastly, we completely understand your concern in regards to the health and safety of your dog. While we understand that every dog has unique dietary needs, we wanted to assure you that we are committed to providing high-quality, fresh, human-grade food with the health of the dogs being top of mind. That said, if you can please send us an email at [email protected] and mention this review, one of our specialists will be happy to answer any questions you have in regards our fresh recipes as well as the different plans we can offer for your dog. With that in mind, I see a specialist was able to reach out to provide further support. If you end up having any questions/concerns, feel free to reach out as we are always here for you.