Donna F.
Compa y was great handling my issue , truely cared !
The pros are that it was shipped out fast and packed very well. I have an old beagle and an older shishtzu with extreme allergies . Both dogs loved it . The cons are that on the 2nd day of transitional feeding my shishtzu started to experience uncontrollable stools . On the 5th day my beae started experiencing the same along with gas . I tried adding canned unsweetened pumpkin to see if this would help but it didn't. I alerted farmers Dog with my problems and told them that I did not use 3 out of the 4 packs that I received . There customer service team was awsome in communicating with me and refunded my money for the 3 unused packs. My dogs did love the taste . Its unfortunate that it didn't work out better. Thank you
Response from The Farmer's DogJan 13, 2023
Hi Donna, we're so sorry to hear this. As fellow dog parents, we know how concerning it is when our pups aren't feeling well. We see that you've been in touch with Madi on our Customer Experience team and are so glad we were able to support you through your experience. Please don't hesitate to let us know if there is anything else we can help with in the future.



