The Farmer's DogReviews of thefarmersdog.com

Response from The Farmer's DogJun 3, 2026

Thank you for reaching out and sharing your feedback with us, Keta — we are truly so sorry to hear that your experience fell short of expectations. The responsibility of making sure your orders arrive in safe condition is something we take very seriously. That is why we have several facilities we ship from so we can deliver our fresh food quickly to dogs across the country. Additionally, we insulate all deliveries well enough for food to travel to its destination and still be safe to eat. We'd appreciate the opportunity to connect and discuss further to ensure you’re fully supported. Please send us an email at [email protected] and mention this review.

Response from The Farmer's DogJun 5, 2026

Thank you for reaching out and sharing this feedback with us, Tetty. We’re sorry to hear your experience fell short of expectations. We aim to provide a transparent billing experience with each order.  With this, we outline pricing at checkout and send confirmation emails prior to each shipment to ensure you’re kept in the loop about future billing dates. Additionally, we strive to make our packaging quick and accessible, so your feedback is deeply appreciated. We’re always here and happy to provide helpful tips for portioning out each pups’ fresh recipes. We would love the opportunity to chat more about your experience. We're available 24/7 so you can connect with us anytime by emailing us at [email protected].

Response from The Farmer's DogApr 15, 2026

Thank you so much for reaching out and sharing your experience with us, Kellyray. We do our best to ensure orders arrive right when you need them, and sincerely apologize that this experience fell short of expectations. Hopefully it’s reassuring to know that while we’re not able to guarantee a specific carrier, we do partner with multiple carriers based on their operational capabilities to create a smooth delivery experience for dogs nationwide, and we always aim for your orders to arrive right when you need them. Also, we carefully review all feedback with our delivery partners and feedback like yours is instrumental in helping us continuously improve. That being said, we would sincerely appreciate the opportunity to learn more about your experience and offer any support we can. Please reach out to us at [email protected] and mention this review — we’re here to help!

Response from The Farmer's DogApr 6, 2026

Hi Liz, thank you so much for providing this feedback. Our recurring plan is designed to provide customers with a seamless experience and aims to have customers' orders arrive right when they need them. We're so sorry if your experience fell short of that. Hopefully, it is reassuring to know that you have full control over your account on your profile on our website, including order size, safety stock, and your pup's daily calorie amount. You can also choose to rush or delay your order as needed to create a flexible experience. That said, we're happy to review your plan with you and make sure it's just right. One of our specialists has already reached out to offer support, but please always feel free to reach out to us at [email protected] and mention this review.

Response from The Farmer's DogMar 6, 2026

Hello Ankur, and thank you for providing this feedback. To continue to deliver on our commitment to help dog lovers like you do the very best they can for their dogs, we've had to make the difficult decision to raise prices to adjust to the recent market conditions. This adjusted price will allow us to continue delivering the level of care and quality you expect. We never take decisions like this lightly, and we’re committed to help make sure your plan still feels like a great fit. That being said, a specialist has reached out to you in order to support you as best we're able.  Please feel free to reach out to [email protected] — we're here to help.

Response from The Farmer's DogFeb 23, 2026

Thank you for sharing your feedback with us, Ronnie. We aim to provide all of our customers and their pups a seamless delivery experience, and we're sorry to hear your experience fell short of expectations. While we do not currently have the ability to schedule all upcoming orders for specific days of the week, we are always happy to assist you in rescheduling your order's arrival date before the cutoff. That being said we're so glad a specialist has reached out to you via email to assist — always here to help.

Response from The Farmer's DogDec 19, 2025

Thank you so much for reaching out and sharing your feedback with us, Saatchi. We know you rely on us for your pups food to arrive timely and fresh, and sincerely apologize we fell short of expectations. We hope it’s reassuring to know that we include dry ice and/or cold packs in each shipment, and we've worked diligently to find the very best environmentally friendly insulation and packaging to create a box that acts as a temporary freezer for your dog's fresh food. That being said, feedback like this really helps us continue to improve. We would sincerely appreciate the opportunity to learn more about your experience and ensure you are fully supported. Please don't hesitate to reach out to us directly at [email protected] — we’re here to help!