The Farmer's DogReviews of thefarmersdog.com

I don’t write reviews unless I have something positive to say, but unfortunately my experience has been the same as so many others regarding poor customer service and missing or late deliveries. The company always seems to have some explanation and I’m sure they’ll come up with something for this review, but it would be a better business practice to stand up, take responsibility, and make things right. My order was supposed to be delivered and then I received an email stating that the delivery company could not gain access to my property and was given no date positive to expect the order (or if it would still be fresh). I live in a large and popular urban area and have never had problems getting deliveries. Odd thing is, when I checked with UPS I found that the shipping label had been created days earlier, but Farmers Dog never tendered the shipment to UPS. I feel that I’ve simply been lied to and have no confidence in this company. Long on excuses, short on service. I think the heart of the problem is the delivery service used by Farmers Dog, AxleHire. Almost half of the AxleHire reviews on this site are negative. AxleHire is a “last mile” delivery service which appears to mean it’s like the Uber of delivery services but not nearly as reliable. In the long run, I fear AxleHire will cost Farmers Dog a lot of business. Hopefully a change in delivery services or methods will prevent that.

Maggie was taken to the vet today, and was diagnosed with a serious stomach disorder, and possible Pancreatitis complications. When we told the vet we changed her food to Farmer's Dog, the vet declared, "Stop feeding her that food, as it may have prompted this illness." After x-rays, medications, etc our bill was $508.00.

Update at the bottom: I signed up to try for a trial run! My pup has stomach issues and I thought this could be beneficial to try for him as I have been making his food and I want to make sure he has the best. My pack of food was sent to the wrong address (I went and checked to make sure I did not enter address wrong and had entered correctly). Because it showed up late I was advised to throw out. I was refunded the trial box ($25) but they told me they already had processed the monthly box ($125) and would not be refunding this box. Customer service is lacking majorly. I am sure the food is great but the company in whole is lacking. I also have noticed only responses on all reviews that are 5 stars or higher but no response to the ones that had an issue and I have yet to see anything "to make it right". Hope this helps someone else not get taken advantage of! Update: I was able to get both refunded and have decided to use the dyi mix and can give another update after trying.

Ordered product over 10 days ago and product still has not shipped. I immediately cancelled my account after reading other reviews having problems with shipping. I am sure that there are better dog food companies out there.

Updated Review 02/07/2022 I'll agree with others that the lapse in shipment is bad. They are prompt to get their payment but the shipment will reach you when it reaches you. I'm consistently running out of food and I think they should remove their timer letting you know when you are running out because their food will never get to you before you run out so it just is annoying. The fact you run out and then you risk making your dog sick because you have to swap to different food. I've been out for 3 days now. Their support gives you little to no option, the only way to avoid their poor shipping is to buy a few weeks extra food to counter their shipping. prior review I've been using The Farmer's Dog for probably almost a year now. The product is great but the support is horrible. When I first started out the support was great. I rarely needed them but they would make claims left and right about how awesome of service they provide, until you need it. I have to try to figure out when I'm being billed and the best guess that they provide is "It's usually the Thursday before the time you should expect your order" Very grey area. They also claim that if you are cutting it close to let tthem know and they'll get you a small but quick shipment to help you cover your needs, which is not true. They send you a link to a page on how to make your own food. honestly, I actually looked at that page and it's pretty similiar and cheaper then buying their food so I talked to a vet and almost considered just making my own dogs food. It beats their poor customer service.

You have A LOT of answers for every negative review....this company seems to not take ownership of negative reviews....very sad

Dog owners use caution our Brussels ended up in the ER after eating this crap 800.00 cost be sure to read the BBB reviews. Shut these clowns down.

Your company has left me in a real lurch. The food is great. Katy loves it but you didn't send me enough to get us through to the next auto-delivery. I suggest you hire a marketing firm to determine what is going wrong for your customers and what you need to do better. No matter what time of day or night I try to call you the call never completes.