The Farmer's DogA smarter, healthier dog food: 100% human-grade food, pre-portioned and delivered to your door. Better for them, easier for you.
The Farmer's Dog (thefarmersdog.com) has 1,711 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 153 reviews with 1 star · Clear filters
Jerry
Scam another bs youtube scam
Response from The Farmer's DogJun 14, 2024
Hi Jerry — we sincerely apologize if your recent experience with us didn't meet your expectations. Your feedback is incredibly important as we're always looking for ways to improve our customers' experience with our fresh recipes. If there's anything else we can do to help, please contact [email protected].
S L.
Absolutely the worst. Food good… price bad. For a German shepherd average healthy weight and a golden retriever puppy… $384 every two weeks. $768 before taxes! It cost more to buy from them than myollie and other companies. Ridiculous. None of the advertisement warns you that you will spend more buying from farmer dog and that this is for rich people only. I thought this was a Company design for the health of dogs, but it’s just another company designed with greed in mind. I was already spending $400 on science diet. I was willing to spend $600 a month on farmers and they want 800 and it’s not even a full 30 days. Rich people have at it. Everyone else try another company who respects clients and is actually for the dogs health not to get money. That’s just shameful and greedy.
Response from The Farmer's DogJun 13, 2024
Thank you so much for this valuable feedback. Our company started with two dog people that were wanting to create fresh, nutritious food for every dog and budget. Whether you choose to feed your dog our recipes or another fresh food company's, we're just excited that people are choosing to feed their dog's healthy food! That said, we're all about making fresh, top-quality food accessible to everyone, without compromising quality or convenience, so we appreciate you taking the time to share your feedback. To help alleviate some of the costs, we've got different mixing and topper plan options available. This is a great way to ensure real, healthy food is still going in your dog's bowl while keeping costs down. Our team has sent you an email with more information. We're here to help you out however we can.
John A.
After feeding my dog the farmers dog food for several months I gifted a box to my grandmother for her animal. She has been using for several months also. We have noticed the projected amount of food there saying to feed per day is not enough food. After looking into reviews I found that this company isn’t even meeting wsava guidelines and standards. I never knew this before however I now believe this company to be very dishonest.
Response from The Farmer's DogJun 13, 2024
Hi John — we appreciate your feedback here as we completely understand how important it is to have confidence in the food you feed your dog. We wanted to mention that since our food is all fresh, it's much more nutritionally dense than most commercial foods. This means that in their bowl, it can look like less food than your dog usually eats. We also work closely with vets to figure out the optimal meal plans for dogs based on their breed, age, activity level, ideal weight, and body condition. Moreover, we hope it's reassuring to know that while WSAVA doesn't certify pet food, we follow AAFCO and FDA guidelines for manufacturers, and we also follow USDA food manufacturing procedures. Since WSAVA doesn't provide any guidelines for manufacturers to follow, we've opted to abide by the most stringent protocols and guidelines there are — the same ones that apply to human food manufacturing. You can find how The Farmer’s Dog meets all of WSAVA’s guidelines and answers their questions here: www.thefarmersdog.com/digest/the-farmers-dog-and-wsavas-recommendations-for-picking-a-dog-food. In the meantime, if you can please send us an email at [email protected] and mention this review, we'd love to connect with you and provide any support we can.
David
Our experience with this company was terrible. They sent us unsafe dog food that made our dog sick and they charged us hundreds of dollars for it. Now we are paying hundreds of more dollars to help our sick dog get better. They claim to test all their food to make sure it's safe for consumption before shipping it, clearly their testing is flawed. The veterinarians we called said that lots of dogs get sick when they eat this food and that they do not recommend feeding your dog this food.
Response from The Farmer's DogMay 29, 2024
We’re so sorry to hear that your dog is feeling unwell. The health of the dogs we feed is of the utmost importance to us and we’d never take a report like this lightly. While we know how stressful it can be to have a sick dog at home, we wanted to assure you that all of our kitchens are USDA-inspected so they're strictly regulated and only used for human-grade food production. Additionally, our recipes are all formulated by board-certified vet nutritionists to meet AAFCO complete and balanced requirements. We additionally have rigorous inspections, health codes, and ingredient standards that we're required to meet. We also have several standard operating procedures in place to ensure that there's no opportunity for contamination of our food. Altogether, our food is made with a level of safety previously unheard of in the pet food industry. In the meantime, a member of our team has reached out via email. If there are further concerns we can speak to or you'd like us to reach out to your vet, please let our team know in your response so we can continue to best support you and your dog.
Janet T.
I fed my 2 year old mini schnauzer 2 different recipes from The Farmers Dog for a few weeks. She developed pancreatitis. BE AWARE that their recipes are VERY HIGH in FAT content when compared to other dog food. CHICKEN: dry weight fat content 37.4%
Response from The Farmer's DogMay 29, 2024
Hi Janet — we're so sorry to hear that your experience with our fresh recipes fell short of expectations and really appreciate you bringing this to our attention. I wanted to let you know that one of our specialist has reached out to you via email to provide any support they can.
Bridget S.
I’m wondering what in God’s name people who leave 5 stars got for their dogs because the food I received made both my dogs ridiculously sick. It’s stupid expensive, it comes half thawed so it’s spoiled & both of my dogs have had the grossest and stinkiest diarrhea that looks like it’s full of snot. And both dogs are hungry 24/7 even after eating this food. Don’t waste your money.
Response from The Farmer's DogMay 24, 2024
Hi Bridget — We know how distressing it can be when your dogs aren't feeling well. The health of the dogs we feed is our top priority and we take this very seriously. If you can please send us an email at [email protected] and mention this review, we'd like to gather more information and offer you any support we can. In the meantime, we did want to reassure you that as long as the box arrives with at least one pack of food partially frozen and the rest are very cold, the entire order is safe to refreeze and feed. If that's not ever the case, we'll make sure you're taken care of right away, Additionally, we're sorry to hear that the portions weren't satisfying your dogs' hunger. To explain, our recommended calories are considered a starting point baseline recommendation based on the information provided to us. That said, we understand that every dog is unique and can always update the portions at any time if needed. We are truly sorry to hear of this overall experience, and would like the opportunity to discuss it further with you. We'll be sure to keep an eye out for your email in the meantime.
David
I’m so disappointed in how they manage this and promote 50% off to sign up. Why offer 50% off and then give me ¼ of the food I need? Dog people are meant to be the best people – their promo really portrays the brand and I'm left with a terrible taste in my mouth. Customer Service also didn't care. 50% off - total $39.32 – “yayy sign up and be a happy new customer!!!” Next food Bill - $123.58 -- ehh what? Next food Bill - $213.58 -- ????? They told that this is the calories the dog needed and that was that. The 50% promo is a scam basically. They seem to up the food whenever they want at the beginning. So mad at this brand -- my dogs are everything and these people have really annoyed me (haha)
Response from The Farmer's DogMay 21, 2024
Hi David, we're so sorry for any confusion caused in regards to your plan. We always strive to provide clear and concise information in regards to the cost of your orders so your feedback here is greatly appreciated. Additionally, while we're incredibly confident in our board of veterinary nutritionists that formulate our food and calculate portions, we do ask that customers monitor their dog's body weight and condition to ensure they're receiving exactly what they need. Our portion recommendation is a starting point that may need to be adjusted at any given time and we're always happy to help increase or decrease calories as needed. With that, we see a specialist was able to get in contact with you and provide support. If there's anything else we can help you with, please don't hesitate to let us know.
John R.
This is more a complaint about the company than the food. They give you too little food based upon the initial information you provide. Specifically, I described my dog as active when signing up for Farmer's Dog. It is a stretch to call my 8 year old dog "active" because she has severe allergies and stays inside all the time, but I described her as "active" to ensure she got enough food. Well, apparently it wasn't enough food and she started losing weight after starting on Farmer's Dog (and she started at a healthy weight). I contacted Farmer's Dog as the weight loss became excessive and they said they could give her more calories for an extra $30/month, bringing the total to a whopping $400/month. I would love to know how many people have the issue of their dog losing weight on this food and being forced to pay more for increasing the calories, because my guess is this happens frequently considering I marked my dog as more active than she is and it still wasn't near enough food. That said, my dog really likes the food but I'm going to see if there is a good alternative from a more reputable company.
Response from The Farmer's DogMay 1, 2024
Hi John - we're so sorry to hear about your dog's weight loss and your frustration in regards to her portion size. Our initial recommendation is viewed as a starting point and we ask that customers update their dog's portions if they feel they could use a little more (or even a little less) food as needed. While your dog's portion size and pricing can fluctuate based on a variety of factors, one of our specialists has reached out to you via email to provide any support they can.
