Richard E.
I subscribed a week ago or so
I subscribed a week ago or so. After reading three issues and reading, I decided it wasn't for me. I went online and completed the document to cancel. Now I just got off the third harrassing phone call from a woman and a phone call from a man. I was very nice on the first call. After the first call I received an email from the first caller saying even though she told me over the phone the order was cancelled, see offered me a resuced price. I said "No" in writing. I now have received two more call from the same lady refusing to cancel the subscription. I hung up and she called again. THIS IS HARRASSMENT. Today I received a phone call from a man, who like the woman is Chinese. Very hard to understand. Again refusing to cancel the subscription. She said we are fighting the CCCP!!! The tactics used are not far from those used by the Central Communist Chinese Party. FOR THE FIFTH TIME, CANCEL MY SUBSCRIPTION. THERE ARE LAWS IN THIS COUNTRT, DIFFERENT THAN CHINA WHICH PROTECT CONSUMERS FROM HARRASSEMENT. Maybe these people have not learned that. PLEASE IMMEDIATLEY AND FORTHWITH CANCEL THIS SUBSCRIPTION. THIS IS UNLAWFUL. FINALLY, CEASE AND DESIST FROM ANY COMMUNICATIONS BY ANY MEANS. Today, August 1, 2023 I am still getting harrashing phone calls from The Epoch Times. HOW DID I GET THEM TO STOP HARRASSING ME?! THIS IS A MOST SERIOUS, AND UNLAWFUL HARRASSEMENT. PLEASE READ ALL THE ATTEMPTS WHICH TOLD THEM TO CEASE AND DESIST ANY AND ALL.CONTACTS. I HAVE BLOCKED THEIR PHONE NUMBERS AND YET THEY USE A DIFFERENT NUMBER FROM WHICH TO CALL. THESE ARE TACTICS WHICH THEY SHOULD SHARE WITH THE CHINESE TO INCREASE THEIR EFFECTIVENESS. THE EPOCH TIMES HAVE 1.) NO RESPECT FOR AN INDIVUDUAL'S LEGALLY PRESERVED RIGHT TO PRIVACT. 2.) THEY MAKE SURE THEY TELL ME THEY KNOW MORE MY NECCESSITY TO KEEP THE SUBSCRIPTION. 3.) THEY ARE CONTINUING TO HARRASS ME, EVEN NOW THEY HAVE FINALLY CANCELLED MY SUBSCRITION. 4.) THE EPOCH TIMES ACT WITH IMPUNITY. Let's get this straight. You wrote I may have contacted a third party. So, by your own words YOU DON'T KNOW. This is a common tactic by thode who wish to deny, deflect or obfuscate the truth to avoid stating you don't know or do not wish to admit fault. If what say is true, then your response should state, "Sir, we need to ensure third parties do a better job of responding appropriately to customers". If what you say is true, then the person calling should not say "I'm calling from The Epoch Times". What should be said, "I'm calling from a third party on behalf of The Epoch Times". Again that wasn't done. Lastly the phone number from which the call was made was 833-699-1888. I bet you don't even know that is the phone number of The Epoch Times. Rather than making general statements, I directly provided proof of my position. Guess who these tactics? The party to whom the young said several times, yelling "WE ARE FIGHTING THE CHINESE COMMUNIST PARTY". Well, therefore where there is a fight there is a war. Guess what happens when there is a war, the parties use propogonda to deflect, deny, obfuscate the truth*. All I did is simply respond to an email from The Epoch Times. You have done nothing but harrass, lie,refuse to process my repquest even after she said it will be done.There is a saying, the apple does not fall from the tree. Here is my thought formed simply based upon the abuse, harrassemet. Maybe if you had grown up in China, and left China due to the Commuist Party, do not treat me as a citizen in China would be treated by the CCP. You have lost any respect for The Epoch Times, its standards, employees and tactics. You arr now no better than those you criticize, since the apple does not fall far from the tree.
Response from The Epoch TimesAug 1, 2023
Hello Mr Esser, It looks like you may have contacted a third party service to cancel your subscription. When we received their letter, we reached out to. Due to some miscommunication, we called back. We provide an online cancellation process to easily terminate your subscription. You should be able to access that by logging in at TheEpochTimes.com. We regret the miscommunication. Your subscription has already been cancelled effective immediately. Sincerely, Customer Serivce, The Epoch Times Dear Mr. Esser, I sincerely regret that you felt abused or harassed. We certainly do not want that to be any customer's experience. Cancelling a subscription should not be a difficult or drawn out process. Yes, it was Epoch Times staff who called you. We regret the miscommunication. Sincerely, Customer Serivce, The Epoch Times