The Epoch TimesReviews of theepochtimes.com

Response from The Epoch TimesOct 8, 2025

Dear Brad, Thank you for taking the time to share your thoughts. At The Epoch Times, our mission is to provide accurate, fact-based journalism that is independent of any political party or government. We strive to report stories that are often overlooked or underreported, with respect for all individuals, regardless of background or belief. We understand that people may interpret stories differently based on their personal views, and we welcome feedback that helps us continue improving. Your comments have been shared with our editorial team. If there's ever a specific concern about content accuracy or fairness, we encourage you to reach out. We’re happy to listen and clarify. Thank you again for engaging with us. The Epoch Times Customer Service Team

Response from The Epoch TimesOct 9, 2025

Dear Tim, Thank you for taking the time to share your feedback. We’re sorry to hear you feel disappointed. At The Epoch Times, our goal is to provide accurate, balanced coverage and uphold journalistic integrity. We also aim to maintain a respectful comment environment for all readers. If a comment was removed, it may have violated our moderation policy, which applies equally to everyone regardless of viewpoint. We appreciate your support and value your input as we continue working to ensure open, fair, and thoughtful discussions across our platform. We would greatly value more details about your experience to help us improve. Please feel free to contact us directly so we can address your concerns. Thank you for your input! The Epoch Times Customer Service Team

Response from The Epoch TimesOct 9, 2025

Dear Greg, Thank you for sharing your feedback. We understand your concern about the email registration requirement. As a subscription-based service, we use email registration to securely identify and manage user accounts, ensuring a personalized and protected experience. We’re sorry to hear you found the content unsatisfactory and would greatly value more details about your experience to help us improve. Please feel free to contact us directly so we can address your concerns. Thank you for your input! The Epoch Times Customer Service Team

Response from The Epoch TimesSep 19, 2025

Dear Vern, Thank you for sharing your thoughts and for being a longtime reader. We truly value your engagement and passion. We want to reassure you that we welcome diverse viewpoints in our comment section. At the same time, we kindly ask that comments avoid violent or threatening language so the space remains respectful and safe for all readers. On your concern about Associated Press (AP) content: your feedback has been shared with our editorial team. While we occasionally republish AP wire reports for broader context, we also recognize the importance of maintaining our independent voice. Our editors are actively reviewing how we present such pieces to better reflect the standards our readers expect from us. We regret that your experience with us did not meet your expectations, and your feedback will help us improve going forward. Thank you again for your past support. With respect, The Epoch Times Customer Service Team

Response from The Epoch TimesAug 18, 2025

Dear Karen, We’re sorry to hear that the emails didn’t feel relevant to you. We appreciate your feedback and are always working to improve. Regarding cancellation and refunds—our no-refund policy is noted in our terms of service, and we strive to be as clear as possible. We do our best to make canceling easy, and our team is always available to help. If there’s anything else we can do for you, please don’t hesitate to reach out. Best, The Epoch Times Customer Care

Response from The Epoch TimesAug 22, 2025

Dear Marian, Thank you for being with us since 2020, and we really appreciate your support over the years! I’m sorry you had such a frustrating time managing your subscription online and with our service team. You’re right that the account system isn’t as clear as it should be, and we’re working on fixing that. Thanks for letting us know, and I truly hope we’ll get the chance to serve you better going forward. The Epoch Times Customer Service