The Dump FurnitureReviews of thedump.com

I would advise not to use the dump in Tempe. I called the warranty line and the customer service line both said that a spring is not replaceable. The chair was $500. It was sat in maybe 10 times and a spring broke. They did not offer any consolation of any sort I would definitely not recommend the dump in Tempe.

The Dump at Atlanta Ga. case # ...... We bought a 3 pieces living room set at the The Dump. They delivered and one of the pieces was damaged. they offered to get it fixed. The chair has a leg that was tacked on by a deck screw and wabbled. They sent a guy to fix it and he fixed the leg but the chair still wabbles. Now The Dump said that the floor in our house is uneven and that is nothing wrong with the chair.

We purchase a mattress from the Dump with warranty in 2021, it start to sag within a year and a half, worsting the end of 2022. Contact the Dump with a warranty claim, they sent a co. (Tri County )which measured mattress sinking one & half inches. However my claim was denied. Had to purchase new mattress on 2/11/23 elsewhere, given warranty and was told if mattress sink one & half OR more mattress would be replaced. I will never purchase anything or step foot in The Dump again. Asked to speak to a manager, was ask for my phone number and never rec'd a call back. Which was not surprising. Very bad Customer Service and Do not respect or honor customer unless you are in the store and they are try to make a sale. NOT EVEN ONE STAR RATING!!!!!!

Bought marble top dining table (in Deerfield, IL store) that turned out to have smallish chip on the marble bottom edge. Dump did absolutely nothing to remedy the situation. We submitted pictures to corporate office. After over a month of silence and call to corporate - answer is - "sorry there is nothing we can do". Store was not interested either. Thanks Dump! Definitely will not return and spread the word

I went to this store expecting to have a great purchase and spend over 10000, I spoke to the sells person (kirk), he promise me a price for everything that i got, a delivery date and a boucher for 500 to bestbuy to buy a tv or 300 off right there, so i pick the boucher, and everything sounds it great. But the problem was that when i was expecting everything that he promise was a lie, im having a running around with the delivery of my furniture, also they already delivery twice some of the furniture which it was damage and they they wanna repair brand new furniture for which i pay. The other problem i had was with the boucher of 500 dollar and they said they make a mistake for that and they were supposed to get the TV and give it to me, so I told them that I wanna the 300 and they said i was on time to do that,so i been expecting to get my 300 dollar off and now they call me telling me that they already discount that off my ticket when i bought everything. (When i was paying the first day, management came and try to discount does 300 off but i told them thay i wanna the boucher and my mom saw everything so now they trying to change everything. I try to talk to management and they dont wanna talk to me because they are so busy, sometimes they keep me waiting for over 1 hour and i have to call back to be able to talk to a employee and no manager. Im wring this to see if anyone in this business care about the reputation and the customer service are they giving to costumers. If someone can help please let me know.

Extremely unprofessional management and shady billing practices. Highly recommend steering clear and avoiding doing business with them. Context - first time buyer of 3 pieces of furniture and was overcharged $2,413.85 with only 2 of 3 items delivered. Management would not speak to me and referred me to the issuing bank, yet they are the one who posted the charges? A bank does not have background on billing errors so this tells me they are incredibly careless with sensitive info or actively trying to pad their sales with fraud and hope I wouldn't dispute it. In any case the way this was mishandled tells you this is probably not the first time this has happened. I'm still not sure why I was overcharged and if the 3rd item will ever arrive as agreed. This has impacted my credit and forced me to open a dispute case, not worth the hassle, Bob's Discount Furniture or Ashley near this location are better options.

We have shopped at the dump for years and they sometimes have some cool stuff. We recently went in to buy a King and twin mattress, a king foundation, a formal living room couch and some dining chairs. We couldn't find everything, but we bought some of it and one item was a $2,500 King sized mattress. When they came to deliver it, the guys took a thinly wrapped mattress out of the truck and it was ripped all the way down two sides. They did not see me watching as they taped the sides, in the middle of the street, and then I saw dirt stains when they brought it in the house. The worst part is after we sent it back, we decided we didn't want to buy the mattress at all, and the manager talked to me about it...after he did not bother to call me back the first time I left a message. It was like an inquisition. I first has to expain to the front office and then called back, the next day, to tell my story again and again. The manager didn't like that I was not willing to go on about what happened as he condescendingly told my story back to me. I told him we needed to move on because I explained why we wanted to cancel and why I did not want to continue going over the same story 5 times. He hung up on me! Isn't that mature. It doesn't matter. We will not pay for something we never received. If they try to deliver if on Tuesday then they are fools and at this point they lost another customer. How is this helping them? We had chairs that were to arrive at the end of the month and we won't be buying these now...time to move on to Noel or another furniture seller. The dump is losing customers because they have a stressful return experience and over all poor customer service. It gets worse each time we deal with them.

I placed sales on 11/26/21 at the Atlanta location for a set which includes a loveseat, a chaise, and 3 ottomans. The ottomans were not available, and I was not allowed to take the display item. I was informed the loveseat and the chaise were to be delivered on 12/01/21 (which they were) as a ‘partial delivery’, while the ottomans were to be delivered within two months, and I would be contacted with the delivery date. Based on those stipulations, I decided to purchase all the set and paid in full on site. I didn’t hear back from The Dump for two months (except daily emails with ads) and decided to send messages online through the ‘Contact Us’ form starting on 2/01/22. After three messages and no response, I sent a message through the online text message option on 2/05/22 asking for a status of my order. I received a reply to that message on my phone stating that my order was pushed to May/June. I asked to be informed as to what options I’d have, including canceling the order and obtain a refund. The reply to that message was that I would be getting a call with instructions. I waited until today 2/10/21 to reply to that text thread informing that no one has called me yet. I got a reply and received a call back from the Atlanta location. I asked about me seeing online (ww.thedump.com) the ottoman as available in other locations and if they can ship it to the Atlanta location for delivery (which I already paid). I was told that I needed to contact their Ecommerce Support department to inquire about what other options I may have. Contacted Ecommerce pending their reply... Needless to say, all the above is becoming a very frustrating experience with The Dump. I’d like to know if/when I can get the missing parts from my order which I paid for. -------------- 3/21/22 UPDATE: Still waiting a resolution from this place. Numerous calls, where I've been put on hold for up to two hours just to be hung up on. I did my research and there is inventory in other locations, to which they keep telling me they are looking into this. At this point I will file a complaint with the BBB (which already has this place with a D rating), and will be looking into small claims. Never again. Hope I will get the rest of the order which I paid for, or get all of my money back as I bought the set as a 'set' (not to be left with half of it because of their negligence and lack of business ethics). Stay away from this place or be ready and ok to have many headaches (and check their reviews because mine is not an isolated case).