The Dump FurnitureReviews of thedump.com

I recently visited the I-45 store in Houston. The store looked great, but I was disappointed with the customer service. No one greeted me or asked if I needed help. A few minutes later, an older couple came in and were warmly welcomed by an employee, who introduced himself and offered to help them. I was planning to buy a kitchen table, but after my experience, I decided not to. I wanted to share this feedback in hopes it helps improve the customer experience. Thank you.

Living room couch purchased in May,2025. Leg lift stuck in the “up” position in Dec., 2025. Technician showed up Jan. 2025 and ordered a switch for repair (leg lift still in the “up” position. Talked with “costumer service” a few times and got promises of various actions to correct the problem with no actionable results. March 31, 2026: The foot rest is still sticking out in the middle of the living room. Customer service is a misnomer in this case. One star is the lowest rating available on your chart.

I wish I would have read about the poor customer service here before purchasing a mattress at the Dump. I was told it would take a week. It's been two and I'm being told it could be next week. But no promises. The sales person won't even call me back. I get text messages only. Customer service could offer nothing other than "it could be next week." Their advertising makes it seem like they have the merchandise in the back. Supposedly the mattress is being made in California "right now." that doesn't sound like big manufacturers unloading their unsold products.

I really wanted to give this place the benefit of the doubt. We loved the showroom piece, had a good experience in the store and were happy with the salesperson that told us we would have the furniture in 2-4 weeks. Flash forward to 8 weeks later... we have called several times, been disconnected, been told to keep waiting and that we would get a call back. Our most recent call we were told: "it isn't our fault", "we don't get paid until you get the furniture", "it is not us, it is the buyer", "we can't help you", "we are waiting on a call back from our shipper", etc. My spouse NEVER gets angry--but the salesman actually yelled at him and by the end of the call he was yelling back. We were contacted by the manager the next day and just wanted a firm date on when it was coming, but were told this isn't something they can promise and that they would call back again. We just wanted someone to keep in touch and to be honest with the date it would arrive---had they told us 8 -12 weeks in November that would have been fine. Now we have gotten rid of the couch that we owned so we would be prepared for this one's arrival. So instead I just cancelled our order as we don't want them to get our business. I would rather wait another 12 weeks for another couch from another vendor---obviously they don't care anyway.

$1700 sectional looks terrible after only ONE week. Terrible customer service. What I bought was trash....

Against our better judgment, when we bought a full living room set, we're pressured into buying a lifetime warranty. This warranty was supposed to cover everything. When the Springs on the recliner of the couch broke and could not be fixed, we contacted the warranty department. It took a month to send somebody out. The person who came was very pleasant. However, when we got a call back, we were told that springs were not covered under the warranty. The warranty is a waste of time and money. The quality of the furniture is horrible.

I’m so discouraged with this store AGAIN. We are selling one home, moving into a new one. I’ve been shopping for the last few months for some new furniture for the new house, but have held off buying until we had a close date and a firm move in date. So today I get those dates! I’m so excited to order my furniture and get a delivery date! I’m so excited as I’ve been wanting this living room set for a long while! I get on line, look in my cart where everything is saved and 5 out of the 6 items HAVE DOUBLED IN PRICE! I kid you not! My $2100 couch, that already had moved up to $2400 when it went to the clearance center, is now $4000!! One chair stayed the same price, but it was already $900! I call my sales rep - they don’t really do calls, so she texted me back. I had to send her copies of our previous texts, pricing, etc. she said she’d talk to her manager and get back to me. She’d did call back - he offered me 15% off ($1000) the total package - what a scam - you double the price 100%, then offer 15% off … oh! And I had to place the order before they closed TONITE - that was 15 minutes before they closed! I asked if I could call in the morning as I really needed to discuss with my partner, and got a firm NO - take it or leave it! I was stunned! Obviously their customer service is awful too! I’ll never step foot in there again!! Everything I was trying to buy was in the “close out” or “last chance” department- how do you double the price on those pieces?? SCAMMERS! Beware! Just read the other reviews here and online elsewhere. This place is a joke!!

Our sales associate Bill was AWESOME and gave us top notch service. He was professional and he helped us furnish two rooms in our home via two separate transactions because after purchasing one sofa, as we were leaving we saw a livingroom set and made an additional purchase. We were charged $199 for a delivery charge for the first sofa and we were charged an add'l $399 delivery charge for the second sofa, for a grand total of $600 in delivery charges. When we asked for an adjustment we were told by a manager that the charge would be refunded but Mikeala the "so called" GM refused to accommodate us to remove the $199 delivery charge for the first sofa even though we paid a higher delivery charge for the White glove delivery service overall. MIkeala would only refund $36 and blamed it on owner policy. The next day due to the pending snow storm, I contacted a company that I had hired to remove my old furniture so that I could delay the scheduled pick up. I had already spoken to a representative at The Dump and was told that they could not give me a reschedule date for my delivery. As a result, I asked the company that I hired to remove my old furniture if they could also pick up my new furniture from The Dump and deliver to us for an extra fee and they said yes! So I cancelled the delivery with The Dump and requested my $600 delivery charge be refunded to me and that is when my troubles began! Mikaela the GM called the warehouse and blocked delivery order that I paid for, stating it was a customer request. She illegally withheld my order for over 3 hours until the owners were notified and got involved. The 3 hour delay resulted in the delivery company not leaving the Williamsburg warehouse until after 3:30pm and leaving our home until after 9pm. We tried to return our order before it left the warehouse and take our business elsewere but Mikaela denied the return. We w She harassed us for the delivery companyc we our hired because as she said " she didn'tlike them," was very argumentative, hung up on my husband, had our delivery blocked and delayed, and stressed us out for 3 days, all over a $600 delivery charge that we should not have been charged for, an inflated ego and poor management skills. Mikaela Melso was unjustly discriminatory, revengeful, abrasive, and threatening. I have reached out several times to upper management and have not received a courtesy response from the Regional Alex even though he has said he would address the issue. I have been a loyal customer both personally and professionally for over 14 years with Haynes and The Dump when customer service used to mean something. A "General Manager" is supposed to set the bar and exemplify honor in the brand they work for. Mikeala Melso did none of this and I am tired of paying for bad service. I no longer support the Haynes brand going forward and will gladly take my and my client's business elsewhere so long as she is a part of it. Overall, I like my furniture but I would have paid more elsewhere for better service. Do better Haynes!!