TheDressOutlet.comReviews of thedressoutlet.com

Not willing to work with a customer. I ordered a dress that I loved the look of but when it arrived there was a very heavy lining. I tried to go to tailor to see if I could make it work but bit was going to cost too much and I reached out looking for help knowing that there’s a fee and I’d pay my own shipping but hoping to find a solution (return or store credit). The responses were rude and not helpful. Most companies selling bridesmaid style dress are more flexible and willing to work with you. Found a better dress from a better company.

The dress I ordered was $200. When I revived it, about a week later the dress looked like it was made of swimsuit or leotard material. In the picture it looked like a beautiful satin dress. I was so unsatisfied with it that I didn’t even try it on. On top of all of that they are charging a 20% “restocking” fee. This is unacceptable. When shopping for dresses most of the time you need to order more than one to ensure the proper fit. I’m shopping for a wedding dress and have ordered 10-15 dresses from various online shops and not one of them have charged a restocking fee. Most of them just send a shipping label. They say the fee is to ensure their “low prices” which does not make sense. $200 is way too much to pay for a dress made of Lycra.

They do NOT have easy returns. You also have to pay a 20% restocking fee and return shipping. While every other website allows around 15-30 days to request return, they only allow 5. They shipped 2 of the dresses and then later shipped the 3rd dress b/c the one I ordered was out of stock and so they sent me a different color separate from the rest of the order. I was waiting to try on the 3rd dress before deciding which one to purchase. I went out of town and when I returned home to open the final dress and return the dresses I didn't want, I was told I couldn't b/c it was past the 5 days. Had they not shipped them separately I would've been able to fit in their tiny 5 day window :(. The whole process was inconvenient and aggravating.

If i could i gave them one star They sent me wrong size and they charged me 12 dollars for shipping and deduct 20% stocking fee They are scam please be aware

It took them almost 2 months to send the dress. I called them several times and the first time they said that it was a issue and that they had to check into it and get back with me. I ended up calling them again and she advised that I would receive it in 3 days weeks went by and I called again they asked me when did I need it. Smh. What difference does it make. It was a hassle dealing with them. Never again

The Dress Outlet's return policy is 5 DAYS. Don't waste your time. You need more than 5 days to order from multiple websites and try dresses on in order to find the right fit and design for your event. Seriously?? What a scam.

DO NOT ORDER - Dress Outlet advertises and charges you for fast shipping. DHL worldwide was billed. They lied! Once you realize they've lied and try to get a refund, they tell you that you have to pay to send it back and only AFTER they receive it, then they will only refund you 80% of the cost of the dress!!!! A real SCAM. I wish I'd seen these other reviews before I ordered.

Their site spouts about easy returns. These returns are anything but easy. They charge a 20% restocking fee. Then, you have to pay the postage for that return as well. The form they provide for you to indicate how you want your return doesn't state where to send the dress back. When asked, I was talked to like an idiot as it was 'indicated on the form'. The address is the footer on the form. This could be headquarters, and not where they have their warehouse. How am I supposed to just guess about where to send the item when my $ back depends on sending it to the right place. I chose to return it because the material was very stiff and scratchy. I felt like I was wearing a mosquito net. Deciding not to go with this dress just cost me $50. Very disappointed.