TheDressOutlet.comReviews of thedressoutlet.com

I bought a $300 dress for a wedding event and due to unforeseen events the wedding is no longer happening. The dress is never worn, in original packaging and tags- yet it’s a COUPLE of days past the “5 day return policy” and I think it’s utterly ridiculous to deny a return for such a short amount of return time. I didn’t know the event would be canceled and now I’m out $300 because dress outlet is a scam of a site. Buy your dress somewhere else. It’s not worth it with this site.

My problem is their 5 days from receipt return policy. I ordered a pantsuit just before for my son’s wedding. It arrived in time and was as expected but I was out of town until 2 days before said wedding. I ended up wearing a dress and it took me a week after house guests left and I recovered from being sick to request the return (16 days after the box was left on my doorstep). I was DENIED. TWICE. I was prepared to hold my nose about the 20% restocking fee, but 5 days from receipt to initiate a return? Even if I had tried to return when I got to try it on, it would have been too late. Ridiculous. The same pantsuit in a different size I ordered from Macy’s was returned with no problems. They know how to treat customers.

I found a mother of the bride pantsuit for our daughters outdoor wedding in a bridal shop that I fell in love with. I noted all the information and ended up finding it at the Dress Outlet. I ordered 2 sizes smaller as the wedding is a year away and I wanted to challenge myself. I received the pantsuit, 2 sizes smaller than I tried on less than a month ago and it’s too big. Something is not right, I am guessing these are knock offs of the real designer. I attempted to return it and I was told it was a final sale. Shame on me, now I have spent $150.00 for nothing! Shame on TDO’s customer service.

The dress I ordered did not fit well because the shoulder of the dress was big but the body fits well. I asked Maica in customer service to allow me to exchange it for another dress with a higher neckline which would eliminate the problem. She absolutely refused because it was a sale item. Where is the humanity. I am out $90 and the owner of a dress I cannot wear and still have to find another dress to wear to my mother’s 90th birthday party. Add me and my 5 sisters to the list of people who will never buy from you again. And that is in addition to the others who wrote reviews. I should have done my homework. You keep this up and you will eventually have to close this store. Whoever heard of a dress store charging restocking fee. Nonsense.

Terrible customer service! I ordered dresses for my granddaughters for a black tie wedding. They sent the wrong dress for one girl. I returned it and they sent the same dress back. Customer service is terrible. They don’t have a number where you can talk to an actual person and I don’t think anyone actually reads the multiple emails I have sent explaining the problem.

DON'T BUY!!! They screwed up my order then only refunded 80% when I NEVER GOT THE DRESS! Seriously???

I ordered 2 dresses and received them on different days. The last one I received was August 5. I wanted my daughter to help me decide which dress I should keep and by the time she could come over it was on 8/17. I contacted them that night (August 17) to return one dress and was told they couldn't as I was past the date. That is ridiculous! 5 days is not enough time if you want someone else's opinion or to even just think about it.

Terrible return/exchange policy that cheats customers out of money. I purchased a wedding dress and I had to email customer service to actually get it shipped 2 weeks after purchase. When I got the dress it just wasn’t correct, so I went to return but did not realize they give you 5 short days to initiate the return and was told there was nothing they could do. After complaining they did in fact make an exception but I had to pay $15 in shipping fees then a 10% store credit fee (because they would not refund) and at least this was not the 20% return fee. So because I had a store credit I could not get back I tried again. I identified 2 dresses that looked nice and while not the wedding dress I had initially purchased, I figured at least I would get something out of the fiasco and not be out several hundred dollars. The second round of dress arrived very fast and one dress was great but the second one just did not fit. Having learned my lesson about the 5 day return request, I promptly contacted customer service via their onerous return portal and requested a replacement with the dress I knew I liked - just in a different color. After all of this I was told “all store credit purchases are FINAL”. Not return (20% fee) no exchange (10% fee) no paying out of pocket to ship back the unusable dress. So so so very disappointing and feels boarderline like a bait and switch. Do not purchase from here unless you absolutely know the dresses will fit and will be exactly what you want. I get that they want to limit returns and exchanges, but a store with an extensive online customer base in this day and age is competing with reputable stores with free shipping and great return/exchange policies - it really seems like this company is happy to screw people over.