Twins Mom P.
LOVE this store - highly recommend!!!
I had an incredible first and second experience with TDO, which included an exchange with the help of Frank (who is AMAZING)! After having twins and a third child, my upper body is a lot broader than my lower half. I have trouble sometimes finding dresses that fit my ribcage. The first dress I ordered from here was 4" short of zipping up but everything else fit fine. I reached out to customer service and Frank allowed me to exchange for a different style that had a stretchy fabric (item DD1288). I sent back the original dress the next day and received the second dress a few days later. It was gorgeous!!! The fabric was great quality and allowed me to zipper it up. I had to have a slight alteration but that's to be expected as not every dress will fit every individual body the same. I then went back to TDO for another dress (style CD943) - all I can say is WOW! This dress is elegant and beautiful, and also has the same quality of stretch that I was hoping for. Frank was awesome at helping me choose which dress would accommodate my needs. The off-shoulder ties make this dress stand out and I couldn't be happier. I see there's a few reviews that unfairly point out the return/exchange policy, but I've been in plenty of bridal parties to know that The Dress Outlet is not a Macy's or Nordstrom's department store. It's the same experience as a bridal store... You will almost always need alterations for high quality dresses, and most of the time, bridal stores don't even allow a return, but they will offer an exchange with a restocking fee. I was lucky that both purchases worked out with some minor alterations. If you need help deciding if a dress will work, ask them... The stretchy fabric was what I needed and Frank went above and beyond to help me find options that would work for my needs. I highly recommend TDO - thank you!!! 😊