TheDressOutlet.comReviews of thedressoutlet.com

Horrible customer service they never answer and their is no option to get a refund only store credit and you also loose 20% and 14.00 to ship back stuck with 2 outfits terrible

I purchased a dress final sale, for $35.99. I had been watching the dress which was normally $135.99, so I thought I was getting a good deal. My order was confirmed, and I was notified my order had shipped. Four days later the shipping still reflects the item has not been received, and I then receive an email from TDO that the dress is sold out. The dress, in the size I ordered is clearly available, right now, same stock number for $135.99 in the exact size I ordered. The person on the phone tried to gaslight me into believing it is was a different size...then a different dress, which isn't "final sale"[exactly the same dress]. She said if I wanted to pay the extra $100 I could purchase it or apply my money to another dress, at which point I requested a refund, which has supposed to have been processed (I will file with my credit card if not). Why would I pay $100 MORE for the dress you already sold me for $35.99? Caveat Emptor--shady AF.

dressyhue pedido no aparece rateros

Don’t waste your money they are shady! I wanted to return two dresses that they sent me damaged. They refused to send me a return label and stretched out the process for over 3 months and then tell me that my time for returning them has passed so I can’t return them! Are you kidding me?!? I have two damaged dresses that still have tags on them, that I have pictures with time and date stamp of the damaged items, a whole string of emails asking what is going on and where my return label is, but all they keep saying is that they are sorry my return window has passed! That’s what type of horrible company they are. It’s obvious that the quality of the materials they use suck and they don’t care if they product is damaged, broke, ripped etc., they will either still charge you a return and restocking fee or just drag it out until the return window has passed so that they can use that as an excuse. Update- that is the same response you have given multiple times but the problem is I tried to return it within the returnable timeframe and you wouldn’t respond to me until it was too late! I have evidence and proof of what I am saying also so I can prove it.

he realizado un pedido el dia 6 de diciembre y aun no tengo respuesta y quiero saber como se encuentra el pedido 241205205818271.

Bought a dress online from them. Came with a broken zipper. I contacted them about this, they didn’t even respond

It’s a nightmare returning an item. They get you with the restocking fee. The dress don’t look and feel at all as they advertise. Very disappointed customer

This place is a fraud. I got my order late and it is way too big. They don’t have a smaller size and you can forget about the bogus numbers you can’t reach anyone by phone and the text come back with the same form answer the restock fee is crazy expensive and you can’t get a return label because you have to pay to ship it back costing you $10 or $12. Between the shipping and restocking fee you lose so much of your original price. This place is a scam. Do not buy from them especially for a special occasion like my granddaughters wedding. Color matching and size plus fabric are essential in this occasion.