TheDressOutlet.comReviews of thedressoutlet.com

I ordered a prom dress for my daughter. There was a hole in the back of it that I noticed before she ever put it on. I contacted The Dress Outlet within a few days to request a refund for the dress and have not heard anything. I have reached out through text and email and live chat and no one will get back to me about shipping this back and getting my money back. So, now I don't know what to do about getting a prom dress because right now I am out $250. I would not recommend ordering from The Dress Outlet unless they get back in touch with me and make this right.

My dress was delivered to the UPS hub in my area damaged (actually they said the contents fell out) so they returned the package to sender (The Dress Outlet). Unfortunately they showed the shipping tracking# as delivered (to UPS hub - not my address). I tried calling and texting all the numbers I found online. The 888 number was not a valid phone number. They list their hours 8-5 PST, called another # at 4pm and the auto answer said they were closed. Tried calling the next day at noon and said they were no longer taking calls but I could email??? What the heck?!? They do accept emails and that was the only way they were communicating with me. I contacted UPS twice and was told both times the sender would be getting the claims paperwork and should be refunding or replacing my order. Since they are the sender they would have access to the tracking# on the return and would not provide that to me. But TDO said they didn't recognize the tracking# of the shipment to me and it showed delivered in there system so the only way I could get a refund or replacement is if UPS provided proof that they sent it back. All this to say, I finally gave up and filed a dispute with the credit card company. Lesson learned! Stick with brick and mortar stores or at least reputable stores online. Do not buy from here!

I ordered a wedding gown listed on their website and paid IN FULL. There were more than one dress size available for the gown I ordered. I received email confirmation of my order. Two days later, I received an email stating the dress is actually out of stock and the company cannot provide it. I was given 3 options, buy another dress at a 5% discount, carry a store credit or get a refund. I requested a refund. The next day, I received an email stating the team was looking into my order and they would get back to me about when I would receive my wedding gown. I followed this email up by replying for more clarity... is the dress out of stock? Am I getting a refund? Do I still have an active order? Do they have the gown I ordered? Their reply, the dress was indeed out of stock BEFORE I ordered and paid for it. They cannot provide the dress nor explain why it was on their website as available. We are now waiting for the refund to hit our bank account but no action yet. PAY MORE, BUY ELSEWHERE. Peace of mind is everything for your wedding.

I ordered three dresses for my daughter’s prom. I requested the return within the allotted time and they denied a refund. No explanation other than they were not elegible for refunds! I am stuck with store credits for three dresses now. Do not do business with them.

I am furious with their return policy. There is only one brand of dress that they allow a refund to your credit card. Most every dress on the site you can only return for store credit… And no, they do not make this clear in any way before you order! I am now stuck with $1200 credit at a store that I no longer want to do business with. UPDATE: after agreeing to buy one dress that was worth half the credit, the company agreed to refund the second half. I appreciate their response to my complaint.

I ordered a dress for my daughter's wedding from TheDressOutlet.com. I received both an email order confirmation and an order number, with directions to track my order through Shop. After a couple of days, I went online to Shop to track my order and couldn't find anything, so I contacted TheDressOutlet. The dress listed for sale (Alex Evenings) was SOLD OUT - even though it was listed for sale on the website! Buyer Beware - do not order from them. Now I have to start all over again :/

Received my dress but unfortunately very small make so contacted them to arrange exchange only to be told there is no exchange or refund for international buyers Beware any international buyers as the rules don’t apply to us even the website says easy refunds

BEWARE OF THE COMPANY I purchased a prom dress from The Dress Outlet based on their website photos and customer reviews, all of which showed a closed-back design. There was no mention of removable ties or an open-back option at the time of purchase, and the zipper placement in the listing photos was completely different from the dress I received. After delivery, the company sent me new photos that had not been on the listing when I ordered, showing an open cross-back style. This means the product was misrepresented at the time of sale. Because I am an international buyer, they refused any return or refund, citing a “final sale” policy — even though the product I received did not match what was advertised. I had to purchase a second dress elsewhere for my daughter’s prom, incurring additional costs. The original dress remains unworn in its packaging. This experience was disappointing and costly, and I want to warn other customers — especially international ones — to be cautious and take screenshots of listings before ordering.