TheDressOutlet.comReviews of thedressoutlet.com

The Dress Outlet advertises fast shipping and easy returns - not the case! I repeatedly called and emailed to assure a timely exchange for my daughter's prom dress. Very long story short, I paid for overnight delivery and they sent me the same dress size that I had returned. They then agreed to overnight me the dress in the correct size. That would be nice if the warehouse knew that UPS only delivers overnight Monday - Friday unless you check the box for a overnight weekend delivery. My daughter's prom dress arrived Monday after her prom. I have repeatedly asked for the manager to call me to explain how so many errors could have occurred. I have yet to hear from Elvia. I cannot begin to truly express my daughter's and my disappointment with the customer service we received from Trisha, Miaca, Megan and Leann. I was repeatedly told to be patient and that they were expediting the situation to the team. They will ruin your special day too!

I ordered myself a prom dress and verified beforehand with customer if the one I ordered was in stock in the colour and size I wanted. Order was confirmed and then a week later I got an email saying it was out of stock and that I’d have to pick another dress (either a different colour or there was a similar one available) was extremely dissapointed but picked a different colour. However then when messaging customer service again, turns out they can hold my payment until that dress comes back into stock. 2 weeks go by and no dice. THEN when browsing their website looking for a different dress because my prom is getting closer: they had a final sale of the exact dresses but was a size bigger. Contact customer service AGAIN and now that dress has been sent to me. I’d give the company slightly less than 3 stars however customer service was very helpful and my situation was dealt with very professionally and they were lovely! Fingers crossed it’s worth the £160 and three week wait Edit: they sent the wrong dress and I’m so unbelievably angry :)

I ordered a a dress for my sons wedding. I had to return for 1 size up and told it was available. They received my return and when I called to check about shipping of the replacement dress they said it was out of stock. I paid freight charges to return it. Even though they could not fulfill my exchange they still charged a 20% restocking fee. Horrible business policy. Don’t buy from them!!

I purchased a dress from this site for an event coming up in roughly 3 weeks. Put in for an expedited ship and everything. I'll ignore the fact that it came a day late (I get it, that happens), but they sent me THE WRONG DRESS. Item # was off by one digit. Not to mention the dress was *not* worth the amount of money it was listed for on the site. Super cheap, weird interfacing (plastic?) on the train... Just AWFUL. I emailed them right away, was given a return authorization number, then was completed ghosted by Tricia when I asked how they would make this right in time for my event in roughly 1.5 weeks from then. Filling out the return form, they charge a 20% restock fee--EXCUSE ME??! I DIDN'T GET THE RIGHT ITEM. I DON'T HAVE FAITH IN YOU GETTING ME THE RIGHT ITEM. Needless to say, I'm pissed. I refuse to pay for this company's complete negligence. Tricia is horrible to work with, she'll completely go silent on you. Cannot rate this place low enough. AVOID THIS PLACE! DON'T GET SCREWED OVER LIKE I DID!!!

We purchased a prom dress from there. It arrived with 3 major flaws even though being in plastic and with tags - rips on the side, missing hooks on the back, and straps that were missing main rhinestones. Material was very thin and crappy workmanship. We will not order from there again.

I bought this dress and immediately after I realized the size is not something that fits I attempted to request a new size, never received on what would be a label to return. Since I never seen on how to exchange (besides the fact that you always have to wait for a response for any type of exchange or what not) maybe an upgrade on the system would be helpful and would avoid these type of issues. I tried to return or exchange again and I can’t even get a store credit. Now I have a dress that is almost $200 sitting being useless. How to improve customer service: at least allow store credit or exchanges SPECIALLY If your managing a dresses ONLINE! Keep in mind things take a while to arrive and ship and it’s not as easy to go to a store to exchange, also the fact that dresses might not fit so people have to exchange. What a steal of money.

Save yourself the trouble and get your dress somewhere else. I am a maid of honor for my friend's wedding. I was originally excited to receive my dress. When I got it a huge string inbetween the mesh was still attached and showing. Wanted to return it, very noticeable. THEY TOLD ME TO TAKE A NEEDLE AND PULL IT THOUGH!! It would ruin the mesh completely if I did. Now they won't return it full price nor pay for shipping. They suggested store credit which would be fine but I never wanted to interact with this company again. They are just trying to save a dollar anywhere they can. DO NOT ORDER.... RUN! Not worth the time, energy, or the headache. Do not talk Tricia, you will have a conversation that goes in circles.

Terrible experience with this company. My family and I picked out two potential dresses for my grandmother to wear at her funeral. She specifically wanted a salmon gown and we wanted to honor her wish. We made the purchase on Saturday and paid extra for 3 day shipping as it was needed by Wednesday by the funeral home. It arrived on Thursday. The funeral home was willing to work with us but we did find a replacement "just in case" and I reached out to the company to get reimbursed only for the 3 day shipped we paid for. They would not reimburse us. I let them know I wanted to return both and asked for a call tag. No call tags are given AND they charge a 20% re stocking fee... apparently to keep "prices low" .. low being $100 a piece. I will never work with this company again and I hope if you are in a crunch for time you steer clear. Obviously the sizing didnt matter much here but IF the sizes didnt fit I cant imagine paying 20% restocking just to return a dress. absolutely terrible experience during a really tough time in our lives.