thecuminclub.comReviews of thecuminclub.com

We really like the convenience and the flavors of the food. It seems to be a good product. However, the company's predatory business practices are unacceptable. I didn't knowingly create a website login or give them permission to store my credit card. I thought was making a one-time purchase - that's the option I chose in the website - but was instead was signed up for a monthly subscription. I had to follow the steps to reset my password, gain access to my account, and then click unsubscribe through 10 different web page popups to cancel the subscription. It took 3 attempts due to web pages designed to make unsubscribing difficult. The final unsubscribe button is at the bottom of a review form for their products.

This company isn't transparent that it is a subscription. It also isn't open about how to end the service. The food portions are extremely small whilst they claim it would feed 1-2 people. The taste is basic with no frills. I mean, you might pay more for a takeaway meal but you would be buying freshness, bigger portions and added ingredients not provided in these meal kits. In effect, you are paying less but getting less to begin with. In my view, the prepared meal wasn't more than a glorified snack. It certainly didn't sacisfy my craving and I had to eat something else to feel full.

delicious food with clean ingredients. loved korma and paneer tikka.

Purchased a gift card as a Christmas gift for my mom for $75 for the cumin club. Claims on their website say to enter the gift card number in the “promo code section bottom right of the checkout screen” there’s NO promo code section only a discount code section and you can’t put gift cards there both my mother and I have written them on how to redeem the gift card with absolutely no response. There’s no phone number to call them,only an email. Extremely unprofessional on my next step will be contacting my credit card company to request a charge back since my mother cannot use her gift card.

I ordered from them for the first time 3 weeks ago. Food has still not ben delivered. I have told them 3 times now this week to cancel and refund,but they have still not done so as of this writing. I will not be ordering from them again.

Due to disability I've been trying out different cooked foods delivered by post. I came across this company. I wished I'd read the reviews first! The dehydrated food - ordered 10 items - was varied. I made up the vegetable biryani and aubergine bhartha. No, definitely not my cup of tea. Texture more akin to baby food. I don't enjoy mush in my mouth. I contacted them to honour the refund guarantee and asking for for advice on how to return the remaining packs. I was surprised these were sent from the USA and the cost would be between £14-£20 by mail - the variation being if you want a signature at the other end. This pissed me off as there was no mention that the refund is dependent on me paying and returning their poor products. A full refund will never be a full refund because of the postage - I'd only get half of my money back. Please read the reviews - they are genuine. This has been a very disappointing experience.... I've amended my review and given them an extra point only because they've messaged back to say they've issued a full refund - we shall wait and see. Strangely they still say delivery is from India but the return address they gave me was Chicago, USA... Had to chase up for the refund and it did eventually come through!!

I have ordered from cumin club several times. Recently they added a snack box to their website. I ordered once and thought it was good so I decided to order the family box which had 50 items instead of 20 items. The snack box is shipped from India . When I received the box it had 23 items instead of the promised 50 items. I’ve written several times and the response is always “please be patient, we are checking”. This is not the first time this has happened - recently I placed an order for their food packets, which came up 4 items short. After a lot of back and forth chatting, they told me that 2 of the items( listed on their website) was an item they no longer carried. They did not offer an explanation for the other missing 2 items. They did eventually refund, but did not ask if I wanted a refund or to have the other 2 items reshipped. The cumin club could be a good company but falls short on shipping control, and communication particularly with their company in India . Due to the frustration of always having to count the items, constantly having to chat and email and having to work to get the missing products sent to me, I will be cancelling my subscription. It should not be this hard to get an item shipped correctly.

Makes it impossible to cancel with misleading giant tree of a menu, refuses to honor subscription cancellations or answer emails, repeatedly bills me fraudulently.