The Company StoreReviews of thecompanystore.com

Horrible run from this company

I ordered king-size plain linen sheets and towels from this so-called luxury store, and both were a complete disappointment. The sheets felt rough instead of soft, and the towels were thin and barely absorbed anything. Never buying from them again. It's just so frustrating!

Just ordered for first time and got a sheet set that said was in stock ready to ship… then get an email that my “back order” has been cancelled? No where did it say it was backordered. Had an estimated ship date and everything. Seems like a once good company got bought out and is now trash. Not happy with my 1st experience. Will not be returning.

I just recently ordered a pair of sateen organic pillow case covers which I did not receive, upon calling customer service the female representative was so RUDE I WAS IN TEARS. NO REPLACEMENT NO REFUND 😱 I QUICKLY CALLED MY METHOD OF PAYMENT & SIMPLY EXPLAINED THEY SAID WE WILL HANDLE THE MATTER THEY DOD IN TWO DAYS I WAS REFUNDED THE ENTIRE AMOUNT. SHAME ON YOU COMPANY STORE FOR TREATING ME LIKE THAT.

Absolutely the worst quality sheets I have ever bought. I paid $335 ON SALE for king size Supima sheets. Turns out they are made in China! The stitching looks homemade. There is absolutely no decorative trim anywhere. The insult to injury is that the so-called wrinkle free sheets were horribly wrinkled out of the dryer. I bought the sateen sheets as the reviews were so favorable. I have to suspect that the reviews are fake.

I ordered a duvet cover and pillow cases. Without even asking my opinion, The Company Store cancelled the order of the pillow cases (back-order or some reason like that), but still sent the duvet cover ?! Doesn't The Company Store realise that there is no point for a client to pay a lot of money for just a duvet cover, without the matching pillowcases ? Apparently they don't. So I had to waste my precious time to call customer service who offered no solution to the problem, except to waste more of my time: Now I have to wait for the delivery of the duvet cover, then I have to call customer service again, and schedule a pick up of the duvet cover. I don't have time to waste to correct a mistake that I am not even responsible for, but hey The Company Store doesn't care, put the Client to work !!! Wouldn't it have been more economical for The Company Store and a more positive experience for the Client that The Company Store has a policy of proposing a complimentary SIMILAR pillow case set to make up for their mistake? Instead, The Company Store has a policy to 1/ make the client unhappy because he/she not only does not have the products he/she ordered but he/she also has extra work to return the products, plus 2/ it probably costs The Company Store more money to have the product shipped back than simply providing the client with a SIMILAR item for free. REALLY BAD CUSTOMER SERVICE, WILL NO LONGER EVER SHOP AT THE COMPANY STORE.

They sent the wrong item and I had to return it and reorder the new item. Long process, call was cut off, had to wait to get same representative. Then THEY NEVER PROCESSED A REFUND to my credit card. I had to call customer service again 10 days after they received the return. I had UPS Proof of Delivery of the return. They told me it was good that I kept the tracking number (not my job) and said the reason they did not give me a refund because they are very busy. This is unacceptable! I wonder if they do this will all refunds and just see who notices. It will now supposedly take another 3-10 business days to receive my refund. They ought to have a process that once they receive a return, a refund is issued automatically within 24 hours. Customer service is very slow in understanding and resolving issues.

An absolute disaster. Someone changed the zip code of the recipient which caused a Christmas gift to arrive days after the holiday. To make matters worse, the order I placed was not in the package! Rather it was a gift for someone else. After a lengthy phone conversation with a customer service rep I hope it’s straightened out. Nothing was offered for my inconvenience and time spent resolving this nightmare. I will NEVER buy anything from them again.