The Company StoreReviews of thecompanystore.com

I’m using their bed linens these few years, and the quality is good. However, my experience was very bad this time. I ordered a kids’ blanket last 12/30 and was estimated to arrive 1/10. It’s in time for my granddaughter’s bday. But didn’t arrive. When I emailed they replied and said it’s sold out and would be delivered in July. Not acceptable. I called and cancelled. At the end of the telephone conversation, the customer service guy Jonathan asked me to do a 3 question survey. That went “If you agree to answer the survey, press 1.” So I pressed 1. This was repeated 3 times, the recorded voice ended with “good bye!”He scored all 1s, I guess he’s happy.

Lately everything I've bought from this company is made in India, a shower curtain and now sheets, and that means their products STINK. And Indian products are poorly made, although they come from Company Store at high end prices, and washing it repeatedly to get the stink out will shrink your sheets and they won't fit your mattress. Their return policy is pretty good but who wants to pay for products that stink right out the package and now you have to keep an eye out every day for your refund? So I returned these and bought high end sheets from another company that are made in Portugal and do not have that smell.

I ordered two duvet covers on November 27th and was charged for the order on December 1st. It's December 25th and the order tracking system still lists my order as pending approval. No excuse for taking my money and not delivering a product. This is theft, plain and simple. I have submitted a refund request via email.

I recently ordered towels that needed to be exchanged for a higher quality option. Unfortunately, the company does not allow exchanges, so I had to return the original order and place a new one separately. The return package took 6 days to reach them, and now I’ve been told it will take another 10–15 days to apply the credit to my card. That means waiting close to three weeks for a simple refund. This turnaround time feels excessive compared to industry standards, where refunds are typically processed within just a few business days of receipt. Update They did reach out and credit my card after I re-contacted them asking where the refund was. However, they then deducted $54 as a return fee off my order total of $180. I contacted them again and said they made a mistake and it should’ve only been $13 and they will send me a refund for over charging me the fees associated with the return. Seems to me like a lot of issues with just one order.

The company store has stunning sheets of high quality. But the experience of getting a refund is terrible. Item was received on Dec 2nd and despite the FAQ saying refund would be processed in 3-5 biz days... rep said it was not processed. He proceeded it on 12/11 and told me I might get refund in 5-7 biz days. Ridiculous - awful experience. Spent $500+ on merchandise and will never purchase again After multiple chats and calls and emails, refund was finally released to PayPal on 12/11/2025. Exhausting and Lousy experience.

I purchased duvet covers on 11/6. I triple checked the measurements of my comforters before ordering. At the time of shipping , the company put both a hold for the total amount of my order and charged me for the full price of the product. I gave it a few days, the product arrived at my house. I called in about the double charge. They told me in two weeks the hold will be removed. And exactly two weeks after shipping, the hold was removed. This is an unusual practice and annoying to be double charged for pricey items even if it is “just a hold”. Lo and behold their twin/twin xl and king/California king comforters are WAY over sized for ordinary twin and king sized comforters. Additionally the flannel was extreme thin and slippery. Very different from the thick flannel we got at a big box store in the past. I thought surely company store would be an upgrade. It absolutely was not. Due to quality I attempted to return. Online return system only gave me errors. I have to call in and the representative says their online system is being upgraded and they have to handle returns over the phone. They say I sent my stuff back and there’s a per item restocking charge and a refund in two weeks. Ok I return my items. I follow the tracking. They are marked as received 11/18. 12/03, I still have not received a refund. I attempted to check my order status in their online system and it gives me an option to initiate a return! I am concerned and I call in again. They tell me the item is being received and i should receive a refund within 2-3 days. Today is 12-8 and I still not have received a refund. Good grief. I bought some nice bath items cloths from this company I the past but I am very unimpressed with the quality of their bed items. And customer experience is a train wreck. I’m an inch away from submitting a credit card dispute do i really have to call on these items again?

I wanted both the flat sheet and the fitted sheet to be the same size, as I wanted to put them on the same bed. However, my first several choices weren't both available in queen size. I tried to filter by "queen," but if any color in either sheet was available in queen, the product was included by the search engine. Each time I selected a color that was sold out in queen size, the size automatically defaulted to twin. I finally found a set, but it seems that when I finally placed the order, I forgot to reset the fitted sheet back to "queen." There was no way to lock the size selected while browsing. This I ordered a twin fitted sheet even though the queen was available. I noticed before opening it, and tried to exchange it. However there actually is no exchange process, and I'm told to return it, from which a shipping fee will be deducted, and place another order, on which a shipping fee will be applied. If your goal was to remind me "buyer beware, the web site's behavior may mislead you," then you were successful!

I have ordered items from this store over the last few years. They have a great in stock selections and very kind customer service. My first grief is that my past ordersin which I have placed over the years do not reflect in my account to receive rewards. My second grief is the worst. And I would not have left a poor review if this was not a pattern with this company .. at least with me. I order items, get a delivery date only to never receive items .. ever. When I call or check status, it always says it is awaiting fulfillment. My latest order was IN STOCK at the beginning of November with a delivery date of November 13. Today is December 4, 2025, and it still has not moved. I called and was advised that they do not know why it has not moved and now 98% of the items are out of stock. I advised to cancel order and I would never order again BECAUSE this happens every time. So .. beware when you order. You may get it or not.