The Company StoreReviews of thecompanystore.com

Response from The Company StoreFeb 11, 2026

Hi. Thank you for sharing your experience with us. We’re glad to hear that your mid-weight comforter is well constructed, and we understand your concern about it not fluffing up as much as expected after unpacking. To help restore its loft, we recommend placing the comforter in a large-capacity dryer on a low heat or air-only setting for 20–30 minutes, adding a few clean tennis balls or dryer balls to help redistribute the fill and encourage fluffing. You may need to repeat this process once or twice, allowing the comforter to fully expand between cycles. Gently shaking and airing it out flat for a day or two can also help it reach its full loft. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreFeb 4, 2026

Hi. Thank you for sharing your experience with us. We’re sorry for the inconvenience caused by the missing washcloths and appreciate you bringing this to our attention, as feedback like this helps us review and improve our order fulfillment. We’re glad our Customer Care Team was able to assist, and we truly appreciate your kind words about the quality of our towels and our customer service. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreJan 21, 2026

Hi. Thank you for sharing your feedback. We sincerely apologize for the delay in your order’s delivery and understand how frustrating that can be. We’re glad to hear that despite the delay, you find the towels lovely, thick, and soft, and we appreciate you taking the time to share your experience. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreJan 14, 2026

Hi. We’re so glad to hear that you found the pajamas well made and appreciate the warmth and the addition of pockets, which we know can be hard to find. Thank you as well for sharing your suggestion about offering more non-seasonal designs and even softer options, as feedback like this is extremely valuable to our product team. We truly appreciate you taking the time to let us know what you’d like to see, and we’re happy to hear our pajamas are helping keep you comfortable during the colder months.

Response from The Company StoreJan 7, 2026

Hi. Thank you for taking the time to share your experience with us. We’re truly sorry that your order took longer than expected to arrive and really appreciate your patience. During busy times like the post-holiday season, shipping can take a bit longer than usual, and we’re grateful for your understanding as our team works hard to get every order to our customers as quickly as possible. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreDec 17, 2025

Hi. Thank you for sharing your experience with us. We sincerely apologize for the delay in your delivery and for any inconvenience it caused. We understand how frustrating it can be when packages arrive later than expected, and we appreciate your patience. We’re glad to hear your order has now arrived, and we hope you enjoy your items. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreDec 17, 2025

Hi. Thank you for sharing your experience with us. We’re delighted to hear that you’re enjoying the quality of your towels and that they arrived quickly! We sincerely apologize for the missing gift bag and understand how disappointing this can be. To ensure this is promptly resolved, we will be reaching out to you directly for more information so we can address your concern and provide a satisfactory solution.

Response from The Company StoreDec 10, 2025

Hi. Thank you for sharing your feedback. We’re glad to hear you’re pleased with the overall quality of the product, and we appreciate you letting us know about the fit of the sheets. If you need any assistance with the return or have questions along the way, our Customer Care team is happy to help ensure you receive the depth that works best for your mattress while also supporting you through every step of the process.