LKS
My review is still on the fence
I also ordered two rose flat sheets to match the rose pillowcases I have. I got a notice the order for the flat sheets was cancelled. I did not cancel them. After chatting with customer service, they assured me the two flat sheets were re-ordered and were in stock and would be shipped ASAP. Then, I received an email stating they were on backorder and would not be shipped until the end of November. This was very disappointing news to me. I still do not know why my order for the flat sheets was cancelled. There is no record of that cancellation.
Response from The Company StoreNov 20, 2025
Hi. Thank you for sharing your concerns. We sincerely apologize for the frustration and confusion surrounding your flat sheet order, especially given the conflicting updates you received regarding its status. We completely understand how disappointing it must have been to see the order canceled without explanation, then to be told the items were in stock, only to later receive notice of a backorder. This is certainly not the experience we want for our customers, and we regret that you were left without a clear or consistent answer. To better understand what occurred and to ensure we explore every option to assist, we will be reaching out to you directly to gather additional details. Your patience is truly appreciated, and we hope to work toward a resolution that restores your confidence in us.