The Company StoreReviews of thecompanystore.com

Response from The Company StoreJan 7, 2026

Hi. Thank you for taking the time to share your experience with us. We’re sorry to hear that the nightshirts did not meet your expectations in length, and we apologize that this change was not reflected in the product description or images. We truly appreciate you sharing this feedback, as it helps our team improve the accuracy of product details for our customers. Please note that many of our apparel products, including nightshirts, include a size chart to help guide selections. We understand the inconvenience this may have caused and hope that any adjustments you choose to make will allow you to enjoy the nightshirts comfortably. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreJan 7, 2026

Hi. Thank you for taking the time to share your experience with us. We’re glad to hear that you’ve enjoyed the quality of our products and appreciate your loyalty. We’re sorry for the frustration caused by extended delivery times, especially when ordering to take advantage of promotions, and we understand how delays can be disappointing. We also appreciate your feedback regarding the Comfort Rewards program and the 12-month expiration of points, as well as your thoughts on manufacturing timelines, and we’ll be sure to share your comments with our team as we continue to look for ways to improve both product availability and the rewards experience. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreDec 30, 2025

Hi. Thank you for sharing your experience with us. We sincerely apologize for any confusion or frustration regarding the promotion and appreciate you sharing your experience. Each product page indicates the promotions that apply to that specific item, and not all items qualify for the maximum advertised discount. To help ensure clarity, we always recommend reviewing the full terms of each promotion by clicking the promotion link on the top banner of our website. Your feedback is very valuable to us, and we appreciate your support as we continue working to make our promotions and website experience as clear as possible.

Response from The Company StoreDec 30, 2025

Hi. Thank you for sharing your experience with us. We’re sorry to hear that you found the wedge pillow cover to feel too tight and appreciate you sharing your feedback. The cover is designed to provide a very snug fit to help it stay securely in place on the wedge pillow, which ensures the pillow performs as intended, though we understand that this may feel tighter than anticipated. Your comments are helpful as we continue to review our products and designs, and we truly appreciate your support of The Company Store. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreDec 10, 2025

Thank you for sharing your feedback, and we sincerely apologize for the frustration you experienced with your pillow return and the associated shipping charges. To ensure we fully understand the situation and can provide the appropriate assistance, we will be requesting additional information from you so that a member of our team can reach out directly to address your concerns and help resolve this matter promptly.

Response from The Company StoreDec 5, 2025

Hi. Thank you for sharing your feedback, and we appreciate your honesty about the color and initial feel of the sheets. We understand that texture is important, and we hope they soften as expected with washing. We will also be reaching out to request more information so that we can better understand your experience and assist you further.

Response from The Company StoreDec 5, 2025

Hi. Thank you for taking the time to share such detailed feedback, and we truly appreciate your loyalty to The Company Store over the years. We’re sorry to hear that the organic cotton percale sheets did not meet your expectations in terms of texture and feel, and we understand your disappointment. To better understand your experience and see how we can assist further, we will be reaching out to request additional information so that we can review the details and follow up with you directly.

Response from The Company StoreNov 20, 2025

Hi. Thank you for sharing your experience with us. We are truly sorry for the unusually complicated and frustrating experience you encountered while ordering a simple outdoor cushion. A delay in processing, an error in the warehouse submission, and an incorrect delivery address—especially one associated with a city that doesn’t exist—are issues that should never have occurred, and we sincerely apologize for the stress and inconvenience they caused. We completely understand how concerning it must have been to rely on address corrections through the carrier, and we regret that you were left feeling uncertain and responsible for monitoring a situation that should have been handled seamlessly on our end. Although we are grateful that UPS was ultimately able to correct the address and successfully deliver your package, it should not have required this level of effort or follow-up from you. Your patience throughout this process is truly appreciated, and your feedback will be shared internally so we can continue improving both our communication and our overall customer experience. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.