The Company StoreReviews of thecompanystore.com

my order was originally ordered on 11/25/25, not as my invoice states, 12/11. I have had several communications about this order, the last one probably being 12/11 since the pillows appeared on my doorstep today !! YAY ! The first delivery date I received was 12/16, OK in time for Christmas ! The second communication said 02/15/2026. I said that I was very disappointed, that I had ordered in November hoping for Christmas receipt. And MAGIC ! they appeared on my doorstep this morning! Something fishy going on with communication, and I DON'T mean mine !! P.S. I don't order queen size which I have before...they are too big for the bed even though the bed is queen.

Since Home Depot purchased The Company Store, I have seen the quality of customer service diminish. I purchased an blanket and they back ordered it. I called back weeks later after the item was in-stock, and they told me they "forgot" to ship the order. When I received it, it wasn't the quality I expected and returned it. Two weeks after receiving the returned item, I still have not received my refund. When I called to inquire about the refund, I was told I would have to wait ANOTHER week for the refund. The customer service agent was not helpful, nor friendly. I will never buy anything from this company again. I should have just gone to JC Penny's and save a lot of hassle.

I replied in another response, and have yet to get back to sitejabber. The fitted bottom supima percale sheets for both king and queen sets were sloppy and too big. I don't think a great response from the Company Store is to tell me where to buy some elastic workaround. Wouldn't this be something that should have been offered gratis,, given the arguably defective sizing. Also, as a long time customer, I am getting the vibe that the Company Store is not using sufficient materials in the products, i.e. skimping for purposes of margin. The Supima Cotton was noticeably thinner, the duvet made of two sheets slipped right off the bed it had so little weight, the "light" down comforter was way too minimal and I think is kind of going to be a waste of money, and the new mattress cover was flimsy and absolutely see through. I am going to have to get another one. I may have to change my source of new linens, after thousands of dollars spent in last year, and much more over 20 years. In the case of the duvet of supima percale, and the overlight down comforter made I gather for 70-75 degree conditions, I would have paid for a product in both cases of adequate heft and functionality, if I knew that the offered product seemed so skimpy. Going through the linen closet I just found an old Company store Supima Cotton percale pillowcase, in the solid dot pattern, and it seemed noticeably heavier/thicker to me.

I bought a throw blanket … it’s rough … washed in my most expensive on delicate … just as rough … even in sale purchase … back to Boll & Branch

We order Cal King and XL Twin fitted base sheets all in one order. The gray fitted sheet split in the middle a year later and the green on the corner near the seams. I was shocked at the poor quality, we have had good cotton sheets that last for 20+ years. Customer service was terrible- 10 different reps answered my email and finally agreed to refund them. Then I sent them, they did not follow up so had to chase them. Now they only want to give me a store credit for one. Why would I want to buy anything from them again. Why?

Terrible quality now and will never buy from The Company Store again! I had to return pillows which were as hard as rocks. The comforter I paid $200 for I could have gotten better on Amazon and the bed sheets have developed after a month stains in the fabric from poor quality Cotten. Never buy from these people again.

They charge a restocking fee even if the product description was incorrect. No more orders for them!

Doesn't deliver to UK!