The Company StoreReviews of thecompanystore.com

Response from The Company StoreJun 25, 2026

Hi. Thank you for sharing your feedback, and we are truly sorry for the frustration and disappointment you experienced with your order and our service. We understand how upsetting it must have been to not receive the full quantity you originally purchased. At the time of fulfillment, only 3 of the 4 towels were available in stock, and we offered to send the remaining available items so your order could be partially completed. When you let us know you preferred to cancel instead, we processed that request. We sincerely apologize for how this was handled.

Response from The Company StoreMay 27, 2026

Hi. Thank you for sharing such detailed feedback about your experience with your bedding purchase and returns process. We are sorry to hear that your experience did not meet expectations and that it impacted your confidence in the overall order. We understand your concern regarding the noticeable difference in weight between the items you received in the same product line, as well as your concerns about consistency and product presentation. We also appreciate your feedback regarding promotions, product selection, and the return process, and we understand how these factors contributed to your overall impression. We are glad that our Customer Care Team was able to resolve your concerns with the restocking fee. Your comments will be shared with our team as we continue to review product consistency, website experience, and customer policies to improve moving forward. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreMay 13, 2026

Hi. We’re sorry to hear that you feel the pricing did not meet your expectations. We appreciate your feedback and are eager to address your concerns. It is clear that today’s consumer has so many choices at every price. There are many ways to make a cheaper product in our business. Thread count, for example, has been synonymous with quality when it is actually only a small aspect of what makes a sheet great (or not). Quality of cotton, thickness of yarns, one or two-ply construction all contribute greater to the level of quality in the goods. We have been in the home textiles business for over 100 years and have two pillars that we stand firmly by: quality and value. We only use the finest materials and have strict manufacturing rules that we follow. We do not cut corners and have no middlemen, as we source almost all of our products directly. Should you have any questions, or if there is something we can assist with, please do not hesitate to reach out. We are always happy to help. We also frequently offer promotions on our website so customers can take advantage of added savings throughout the year.

Response from The Company StoreMay 6, 2026

Hi. We’re sorry to hear about your disappointment with your recent experience and appreciate you taking the time to share your feedback. We also appreciate you responding to our request for more information, as we left you a voicemail this morning with the intention to resolve your concerns and better assist you with your return and refund. Your experience is very important to us, and we would still welcome the opportunity to connect with you directly to help address this further and find a suitable resolution.

Response from The Company StoreMay 6, 2026

Hi. We’re truly sorry to hear about your experience and that the sheets did not meet your expectations in terms of fabric feel, stitching quality, or fit on your mattress. We did attempt to obtain additional information from you regarding your order so we could assist further, but unfortunately we did not receive the details needed to contact you directly. Your feedback is still very important to us, and we appreciate you taking the time to share it, as it helps us continue working to improve our products. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreMay 6, 2026

Hi. We’re sorry for any frustration with your order and understand your concerns regarding pricing and return costs, and we appreciate you sharing your feedback with us. We’re glad we had the opportunity to speak with you this morning to help resolve your concerns. Your experience is important to us, and we appreciate you taking the time to connect with us so we could assist you directly.

Response from The Company StoreApr 22, 2026

Hi. We’re sorry to hear about your experience with the Classic Cool Cotton Percale Comforter and appreciate you taking the time to share such detailed feedback. After reviewing your order, it appears that our team did provide an alternative option intended to better accommodate your needs at the time. We understand that this situation was still frustrating and that the resolution did not fully meet your expectations, and we regret any inconvenience this caused. Your concerns regarding both the product performance and the service experience have been shared with the appropriate teams as part of our ongoing commitment to improving.

Response from The Company StoreApr 8, 2026

Hi. Thank you for sharing your experience with us. We are sorry for any frustration caused by receiving physical catalogs, and we truly appreciate your feedback. To be removed from our catalog mailing list, customers may contact us directly via phone, email, live chat, or SMS, and our team will be happy to assist with your request.