The Company StoreReviews of thecompanystore.com

I have been a customer fir over thirty years, but recently it has been a nightmare. Website apparently no longer takes ANY credit card ( I tried four!) and only takes PayPal or Apple Pay. This is fine, but it should be noted on the website to avoid an hour of trying to pay for an item. I recently ordered a comforter and AFTER I spend an hour on the website finding what I want and purchasing it, I get an email saying" hurry up the item you are looking at is in low supply". Then twenty four hours later another email telling me the item is no longer in stock arrives. This used to be a top notch company but it is clear they no longer care about customer service. Cuddledown will be thrilled when all The Company Store customers switch to them.

I ordered but have received initial notification of my order but nothing further. Still have not received my pillows and when I called they said it was a shipping problem and still will have delay.

I'm not sure what's happened, but all of the management needs to be fired. Never has a company with such quality NOT only not delivered it, but never tells you what's going on with your order. It's April 18th and my order was made on March 26th (do you see why people use Amazon?). I spent $138 on a duvet cover with pillowcases and got the pillow cases only with no update. I called today and the customer service agent said, we could get it to you by Wednesday to expedite shipment. I spent at least two hours finding the right duvet because my room's color scheme is a difficult blend of colors. I was happy to find just the right duvet. I'll finally get it but will likely NEVER do business with the company store again. How sad that their slick promotions of quality, online, misrepresents the quality of their delivery.

I placed an order for a comforter and travel set on 2/28/22. Received confirmation of the order from PayPal. Received the travel set on 3/3/22. No word on status of the comforter. Called for comforter update the following week and was told it would arrive in 7 to 10 days. Called on 3/18/22 and was told my order had been cancelled because the credit card hold has expired. I received no notification of this until I called that day. I ordered another color, and after complaining about the lack of communication, I was offered a 20 percent discount and overnight shipping so that the comforter would arrive on 3/23/22. On 3/22/22, I received an email that said the order was cancelled because the comforter was out of stock (even though I was told on 3/18 that it was back in stock). I called and ordered a different color immediately and was told it would ship for delivery on 3/25/22. I called on 3/25/22 and was told the comforter had not yet shipped because the warehouse was doing inventory, and it would ship sometime next week. After I complained some more, the agent said she would ask for it to be prioritized to ship on 3/25 for Saturday 3/26 delivery. I just called again and guess what? It's not shipping today, maybe it will ship in the next few days? It will be overnighted when it does ship...but there are 11,000 orders a day in queue so they'll get to me when they get to me. I don't know how these people stay in business.

If i could give them a negative star i would. Save the hassle do not order from them. Ordered sheets and a comforter for my daughters big girl bed transition. Got the sheets, not the comforter. Fast forward 5 months and 8 phone calls with promises its being send over night blah blah blah and nothing. But they made sure to charge me. Im on the phone with them now. Same story, “we dont know why the warehouse didnt ship” we will take care of this. If i didn't already have the over priced matching sheets, i would have moved on. Im filing a bbb complaint and contesting the charges with my cc company. Please heed this warning. This company needs to go out of business.

Same as all the other complaints. Placed a large order of 18 items on December 8, 2021. 7 items shipped in. reasonable period. On Dec 31 was notified of backorder for the remaining 11 items. Dates given were missed and I had to call them (no other way to communicate) to to find out status. New dates given on the phone and also missed. No email updates, no proactive communication from them - nothing. Today I cancelled the remaining items. TCS makes customers work hard to do business with them. Not my kind of supplier.

All of their products are from China. Phone number listed doesn't pick up. Returned an order and they did not credit my card so had to file a claim with the credit card company. Presently now trying to cancel an order that is on backorder; the ad didn't say that when I ordered it.

Add me to the growing list of former customers ! Seems in the past year that THE COMPANY STORE has succumbed to the same horrific customer service and inventory issues that their not-so-new owner HOME DEPOT is famous for! I too have had issues with TCS the past year, most recently in trying to expedite the order of throw. I ordered one item that was "in stock" and "ready to ship" only to learn it was on backorder for 4 months - yep, 4 month!. Canceled that order then rethought a few weeks later. Called to inquire about immediate availability of other colors. Happy to choose another color that I was told was in stock and yes - 15% off. I then received an email confirmation for the non-discounted price. Another phone call to get hat corrected. another email received. One week later - no shipping, confirmation....snet an email to customer service asking about the order NO REPLY Okay...called customer service and was tod b a rather surly woman that my order had been "exported" - huh? Exported to where? What ridiculous language! I said what on earth does that mean? and she replied "its ready for UPS" Okay...three days later and still no shipping confirmation. And so I will call again - no point in sending antoher email they will not answer - and this time I will cancel the order. BYE BYE TCS - sorry to see a formerly great company in such crap shape!