The Company StoreReviews of thecompanystore.com

This company can't distinguish the difference between espresso(dk.chocolate) or navy. They look so much alike(ha) unfortunately, if you can't get the 1st order correct?, there is no need for a 2nd chance.

I ordered products from this company and it took a week for them to provide me with an email that the item was out of stock! Their inventory system should have accurate inventory when placing an order. After the order was canceled I searched the web for similar items and guess what, the item was still listed on the Company Store Web Site. Poor business practices......

The size chart is wrong. Was sent the wrong item. They won’t issue a refund until I send them the incorrect item back.

Received sheets as a gift that were the wrong size. Company policy is they don’t accept returns for credit so I had to keep them or return them and have the gift giver receive credit back. Bad policy.

Bad service I am extremely upset about an issue that just occurred. I ordered a pillow apparently in 2019 and didn’t get charged at the time. It literally just came through my account three years later last week. I didn’t get any warning or email notice. So not expecting it, my account is now overdraft. I realize not a lot to be done now, but why did it just come through after years? That is ridiculous, especially not having any kind of notice or warning. Just bad customer service!!!!! Thank you for bringing this matter to our attention. We apologize for the inconvenience and overdraft this caused. We do apologize for not notifying you of the expired authorization ahead of time. This is definitely not the experience we want for our customers. We are in the process of testing a new notification system and hoped to implement it in order to prevent our emails from going unread. From May 2019 until recently we had attempted to contact you for the amount due of $74.69, which was finally billed 7/19/22, with no response. I'm glad you were able to speak with an agent by phone as well. These were the actual emails, and although they were trying to be somewhat sympathetic, I guess, they did absolutely nothing to help the situation. It was extremely financially difficult when I had an overdraft charge from two years ago!!!!! no one can plan for that!

Ordered a sheet set. Received one pc. not one set. Emailed them, but got nowhere. Tried more than once. While waiting to hear back, they sent a catalog. Tried to find corporate and my detective work found that there was no longer a corporate location. Just an empty parking lot! Then some months later it was announced that they merged with Home Depot. Very sad, as I like HD but not The Co. Store! I have called H.D. numerous times asking that my name and address be removed from their mailing list. ( without success.). Why is it that no one listens? Or cares. I am still receiving catalogs on a reg basis. Do you really want my big mouth singing to everyone I see about how uncaring and unprofessional your business is? Did that before, and lots of people are LQQKING at the Google reviews. BTW, I did try to do a review on Google but can't do one WITHOUT a physical address for the Company Store. Imagine that? Remember, all I found was a parking lot!

I chatted with customer service for an hour explaining what I wanted to purchase. My order was placed and I was looking forward to receiving my packages. However, after 2 deliveries not one thing in either package was what I ordered. How do you go from buying feather/down to an alternative? I had to return my entire order which included 4 pillows, 4 pillow covers, 1 mattress topper and a 1 mattress topper cover. You try lugging that stuff to UPS when you have cancer. It's not fun at all! When The Company Store received my return I was informed that I had another problem. I could not purchase anything until I received my refund in 3 to 5 days. Figure that one out? As a consumer I can use my credit card to purchase whatever I want when I want! I did not know a store could tell you what I could purchase and when. Absolutely, unbelievable! Then the lady I was chatting with told me she would give me 2 day shipping for free. After I received my refund and placed a new order of course. The thing is everyone gets free shipping after you spend $75.00 on products. Plus, I already received the messed up order in 2 days. WTH? She told me that she would give me 20% of my new order for all the hassle they have put me through. I thought well at least that is something. WRONG! I had to tell her that The Company Store is offering 25% off bedding already. She told me I would have to choose when I received my refund in 3 to 5 days whether I wanted the 20% off or 25% off my new order. What a joke! So… what did they give me for all of this aggravation? NOTHING! Also, the customer service representative pretended that I was no longer connected to the chat several times. Then I typed in the chat box. Do you realize I can send myself a copy of this chat? All of a sudden she said, “oh I am sorry I thought I lost you.” Then I asked to speak with a manager and she gave me a phone number to call. Which I called and got ahold of no one! I would not recommend this store or its products to anyone and I know a lot of people! DO NOT PURCHASE FROM The Company Store! By the way, HOME DEPOT owns The Company Store.

I have ordered a few things from the company store and things went ok but then I decided I didn’t want so many catalogs in my mailbox and contacted many companies to be removed from mailing lists. The company store is the only one who won’t honor my request. I’ve been trying for a year, multiple emails. I even moved, made the mistake of ordering something from them, told them I don’t want a catalog and they sent it any way. Sent my request to be removed and them received another catalog shortly after. They DO NOT Respect your privacy. They did not want to help. I just get the same blah blah answer.