Cleaning AuthorityReviews of thecleaningauthority.com

I will never ever ever hire this company in my entire lifetime that I'm going to live because they have no clue of cleaning my homeowner was disgusted so now I'm reflecting on this company which is disgusting and just unprofessional for those who gave a good comment you probably we'll play for a full because I know I was now I have to clean my own house. After I spent $400 for deep clean maybe they need a deep clean their ears and listen

I was over charged for a full detail clean. The original estimate was $240 and I was billed $370. The actual clean done was a regular clean of value $150. Areas on floor not cleaned, fans, furniture not clean, blinds dirty, other areas included in detail not cleaned. When I contacted the office to notify them of the missing areas that would have been part of just regular clean, the owner offered me a $10 credit and said I will be charged for someone to come out and do the missed cleaning areas. Very poor quality, service and dishonest owner.

The house is all ways clean and smells great when they are finished.

For the Nashville market. I called on Friday 2/16/24 and expressed it was an emergency that the owner or manager call asap. It is Monday 2/19/24 with no return phone call. While we are out of the country the cleaning crew busted our front door deadbolt. (Video proof). Our house is totally unsecured and they haven’t bother to call back. I find this highly unsettling and they will not be invited back to our home after more than a year of being trusted. Unprofessional and embarrassing for the owner.

I contacted Cleaning Authority to get an estimate for a one time heavy cleaning in my home. They immediately scheduled an appointment for several days later. The day of the appointment Morgan called on my cell phone and left a message confirming an 11:00 am appointment. She asked that I call her back to ensure follow through. I called Morgan back in a timely fashion and again confirmed the appointment. Morgan was a No call: No show. What a disgrace. Morgan had no regard for her customers or her Employer. I recommend that you don’t count on the Cleaning Authority.

The cleaning itself is pretty good. But I went with this company because they make a big deal about environmentally safe products and that they care about the environment. What a joke! They use incredible toxic, laden with fragrance, products. I get a splitting headache every time they clean. I've complained but to no avail. I am definitely canceling their service.

Team 9 is awesome. They pay attention to details and work with you on anything you need done. When they leave the house sparkles.

Lies! Thieves! Charged for deep cleaning. Spent 45 minutes rearranging items in my home. Sat in car in front of my house to charge me for hours. Called supervisor who came out with the cleaning ladies and confronted on what was not cleaned and asked to go through and instruct on cleaning. July, 2023