The Cheesecake FactoryReviews of thecheesecakefactory.com

A two hour ordeal. Our order was initially forgotten to have been put in by our server. Ok, no big deal, mistakes happen. That was the best part of the service. The restaurant wasn't busy and we noticed that the server had ample opportunity to chat at length with a table next to us but couldn't be bothered to notice us. After an hour and five minutes we asked the manager to just charge us for our drinks and appetizer so we could go elsewhere. She asked if we would stay and that she would get our food to us in 10 minutes and because of our trouble she wanted to buy us cheesecake. We didn't want cheesecake but she insisted. Ok, I said, but we can't afford to wait for it as we're already going to be late getting our 7 year old to bed. The server, who was standing by, assured us that the cheesecake would be there waiting for us in a bag by the time we got done eating our dinner. I agreed and then we waited. After 15 minutes we still didn't have our food so we waited some more. Finally the food came and I asked for our check as the server was delivering our food. He brought it and I opened the folio immediately and placed my credit card inside so and handed it back to the server so we could eat and leave but he had already turned his back and left. We ate our meals and waited for the server to return to get the credit card and waited and waited. Finally, I had enough waiting and went to the host stand and asked for the manager by name. The hostess called the manager who told her that she currently had an armful of dishes and would be there as soon as she could. So we waited and waited and waited. She finally showed up and I asked if she would please run my credit card because we needed to go. She took the bill and ran the card and brought it back to me to sign. I did so, and for only the third time in my life left 0 tip. The cheesecake that was being forced upon us that was promised to be there in a bag by the time we were done eating still hadn't arrived. As we were leaving the server casually sauntered up and handed us a couple bags of cheesecake, most of which is still in my refrigerator at home because we simply didn't want it.

Entrees were fine but overpriced, waitress was severely overloaded, desserts were very disappointing. I had a vanilla bean cheesecake, and expected to taste vanilla. Mostly I tasted sugar-sweet. My husband had the tiramisu cake and that was not great either. Expensive desserts, definitely not a great value.

Food hasn’t good at all. Serving was small for the price and quality of food was poor. It was my 1st and last time going. I order a combination platter steak and shrimp. Next day I was sick. If I get sick from a place of high expectations and the quality is poor. Never again….

I wish I could give zero stars. I purchased a giftcard online. It was stolen. Cheesecake factory said sorry won’t do anything about it. Screwed a soldier out of dinner. They must be so proud of themselves. Customer service is absolutely horrible. I will never ever go there again.

Terrible service by the crew in Bellevue today. After waiting over a half hour for appetizers with only a few people in the restaurant, I finally asked someone to check on our food. We were then served all of our items at once, cold with our server telling us we didn't have to wait that long. That will by my last Cheesecake experience.

I went to the Cheesecake Factory (Birmingham Summit location) on Wednesday, June 7, 2023 and it was a phenomenal experience! Our waiter was CHAZ and he made our dining visit a complete treat! He was knowledgeable about all of the menus items and gave us some amazing recommendations. I had the Thai Curry Chicken with brown rice and it was delicious. It came out hot and promptly which I appreciated considering the restaurant was pretty busy. He kept our table supplied with butter and fresh bread until our food came, and then he patiently went through the cheesecake options to make sure we chose what we really wanted. His demeanor was pleasant and comedic. We enjoyed every second and tasty morsel. I look forward to going back. If you beat me there- make sure to ask for CHAZ!

I made a reservation online through the Cheesecake Factory website several days in advance as we were going to be celebrating a birthday. I specifically called the restaurant to confirm that there would be no issues if more people were added to our party than what the reservation reflected by the time our reservation rolled around and was told this was NOT an issue, all I needed to do was let the host staff now upon our arrival to the restaurant. When we arrived at the restaurant to check in I informed the host staff that we did have two additional people in our party and I was told by Jordan, a front-of-house member of management, that our reservation would not be honored because we had more people than what our reservation showed. I recounted to Jordan the telephone conversation I had at the time I made my reservation and she still refused to accommodate our reservation. She told me our wait would be approximately two hours because there was another large party waiting to be sat. We pleaded with her to honor the information that I had been given and she still was unwilling to work with us. She very clearly demonstrated that customer service is not her priority nor Cheesecake Factory’s priority as she was more focused on telling us that she was going to reprimand the person I spoke with on the phone than trying to make our situation right.

went for lunch, shepards pie, mushroom burger and fries, 2 water.. 38.00 + tax..food was not that good, burger not that big. felt way to expensive for what you get, will not go back