The Cheesecake FactoryReviews of thecheesecakefactory.com

I will have to say, this was the WORST dining experience I have ever encountered at the Cheesecake Factory. I have visited your establishment all over the USA, and the was by far the WORST. I had a reservation for 20:30, came in after a 45 minute wait with a nearly empty establishment. Once seated, appetizers where ordered with drinks and arrived in a 15 miute time frame. Entree orders where placed at the time of appetizer food delivery to the table. OVER 1 hour later, the hostess came to the table and informed us, for some reason two of the entree dishes required a lemon cream sauce and for some unknown reason, the kitchen cook staff could not prepare it. We had a 2:45 minute drive back home. We asked the waitress to bring what was ready. We received and paid for (2) entree items, a parmesean crusted chicken and a cheddar hamburger and fries. The manager and the hostess came over multiple times apologizing for the kitchen being out of food and not getting it prepared. We asked for the check and left. Once at home, the hamburger was so OVER COOKED, and burnt it had to be discarded into the trash. Men's restroom had discarded paper towels ALL over the floor, no toilet tissue and was VERY UNSANITARY!!! My wife left and went into the Family restroom, becuase there was no toilet tissue in the women's restroom. It also reaked heavily of the smell of Marijuana. There was a kitchen staff memeber, that came past our booth, by the entrance to the restroom, and REAKED of Marijuana smell!!!! Needless to say, this is my LAST visit to your establishment. VERY DISAPPOINTED in the price of food and the horrible service, establishment, and quality of the food. Have photographs to prove claims if you are interested.

Food was way better than last time. This location in (Baltimore downtown) its not clean as other location in (Towson mall) super hot inside and it took so long to take my order or even have some water to drink. After ordering, between getting drink, Appetizer and main food it's a very short time. We couldn't finish Appetizerand already had the main food so we had to take most of food to go.

Great service tasty cheesecake great food only problem was they took long for the food and my order was wrong but the food was so good and tasty and it was good cheesecake great customer service to the waiters were very nice

After traveling 40 minutes for a takeout order the food was lacking in quality and taste. The spinach/cheese dip was small in size for the cost and in cube form from the freezer and was not thoroughly heated. The cream of chicken with artichoke was swimming in liquid with three small pieces of chicken. The cheese cake factory is in decline from the cheese cake factory that I remember back in the day!

I always know what I'm going to get when I dine at the Cheesecake Factory! They have well trrained, friendly and menu educated waiters and the food is always delicious! The most challenging thing I find with any good restaurant is CONSISTENCY and Cheesecake Factory gets it done! I have eaten at over 30 of their restaurants nationwide (mostly in MA) but from Florida to Chicago and California and they are always CONSISTENT! DELICIOUS FOOD, FRIENDLY SERVERS and GOOD VALUE! HIGHLY RECOMMEND!

Bought a HappyCard that could be used at 5 different restaurants as a gift. My friend tried to use it at one of the designated restaurants, The Cheesecake Factory in Westlake, OH. When they tried to pay the bill with it they were told there was no money on the card. My friend brought the card back to me and when I checked the balance it was the full amount of the gift card. I called the Cheesecake factory and spoke to the manager who said that particular gift card has presented problems that most managers were aware of and able to resolve. My friend was embarrassed and paid the bill with her credit card. I was embarrassed that my friend was unable to use the gift card because there "was no money on it." The manager apologized and invited us back but said he could not offer any compensation. I think the promise of a small discount, a free beverage or even a desert to share on the return visit would have been appropriate for the embarrassment and inconvenience. So now it will be used at Red Lobster instead.

The food was good got sat down in time and the waitress was nice and consistent all in all it was a fantastic time and a good lunch.

This place is consistent. They get it done, their way, nearly the same way, every time. Not sure what more to expect? Service is always a bit slower than you'd like, but the cheesecake is delicious in its own mass-produced way. I like it and I try to frequent as often as possible.