ELIZABETH M.
Very poor communication when calling offices.
Don't get me wrong. Car Champs really helped me out. But when we needed to refinance our vehicle we got the run around. I called twice to confirm that the East LA office was available to do the refinance. We drove 1 1/2 hours from our home to take care of this. And after calling when we were already on our way was told we needed to make an appt. Called again and was told that there was someone that will be able to help us when we arrived. Upon arriving this gentleman said who did you speak to...of course I didn't get names. Thus began an hour wait...we finally spoke to one woman that was very helpful and unfortunately told us that we would need to drive to the Norco office. We would receive a gas card for our trouble. Arrived at Norco spoke to office manager he assured us that we would have a short visit. 2 1/2 hours later we finished...when asking about gas card was told they do not have them to give out. Need to call on Monday... Please need to improve 1. Have someone answering the phone that knows all information about company 2. Be honest from the start 3. Granted we need you but you also need us as customers, so make us feel important