The Cabinet Spot, IncReviews of thecabinetspot.com

Our experience with The Cabinet Spot company itself was great! Their cabinets are ready-to-assemble (RTA), but are made with care and precision. The joints in the face frames were almost invisible! There were a few defects in the fit of the doors, but they remedied that asap. They were willing to hold our order until we were ready to receive it, but when we were ready, they shipped it out immediately. Our one BIG problem was with the shipping company they used. That company made 4 appointments to deliver and cancelled three of them. The first one we cancelled because they tried to deliver the shipment at 7pm — an hour later than the 10am to 6pm time slot we were told to expect — and in pitch-black darkness. We had already left the construction site after waiting there all day and they called and asked if we could go back and “turn on a light” because the delivery guy couldn’t find the property. This is a construction site in a rural area—there are no lights! We specifically called at 5pm and told them not to deliver after dark, but were ignored. We finally decided to drive our two pickup trucks a round trip of 2 hours (85 miles) to pick up the 2 pallets and one long package ourselves. At first they couldn’t locate the order, then after a long wait, deposited it into our trucks. We had to offload the individual boxes from the pallets because they had broken the base pallets and they were too unstable to transport. When we did that, we noticed—and documented—that several of the boxes had been impaled by pieces of the broken pallet, causing severe damage to the cabinets. The Cabinet Spot asked for documentation which we supplied, then they very promptly replaced the cabinets. They were very responsive and apologetic, even though the problem was not of their making. I hope they rethink the company they use for shipping in the future. I know this doesn’t sound like a stellar review, but The Cabinet Spot would have gotten 5 stars from me, if their shipping company hadn’t been so awful.

Excellent service! Friendly, very knowledgeable of the products, professional! Excellent quality!

Every piece was beautiful and fit well, so I would buy again. Only one drawback is the support team was not prepared to tell me exactly which holes in the carcass slides should be used to avoid drawer interference. The instructions are vague, and there are 10 possibilities for holes.in the carcass brackets. Too much trial and error will wear out the plastic nut inserts, The problem can be easily fixed with a revised drawing or a note on the website.

Great cabinets. Great support. Thanks!

Placed order for two small in stock accessories on Nov 24th. Got receipt and confirmation that order was received same day. Have heard nothing....and no package has come....since. Today is December 9th

Very satisfied overall, with a couple caveats. The fit of the pieces was as advertised, I did not have any significant issues with putting the cabinets together, but there are places where the cut quality was not what I would expect for what are to me fairly expensive cabinets. To the point that some joints and seams are borderline unacceptable. However, given where I was putting them (laundry room) and how they were to be installed (only the fronts visible, and the interiors largely at eye level or above) I was okay with the appearance. More importantly, the finish on several of the exterior side of the side panels was only acceptable because they were being installed wall to wall in the laundry room and therefore the side panels were not going to be visible. This might not have been an issue if the finish were not dark cherry, I can't say. If they were white or a lighter finish, the seams and joint issue might not be obvious, but not sure about the side panels. Moral of the story, look at all the pieces and consider where and how they are to be installed and what parts are visible. Two other minor points, there was a chip (about the size of a dime) on one edge of a shelf, and a couple blemishes that were repaired on the exterior of an outside panel where the repairs were a bit subpar and obvious. I did not make any effort to notify the company and see what their response might be, so I can't speak to a customer service experience, but I am planning on making them aware of these issues. Addendum: Contacted Customer Service, and as I expected, they would have been happy to replace the parts, but since they are in use and installed, that was a non-starter as they seemed to want them returned. Given that I wasn't going to be doing that I did not ask about the logistics of that process (read: who pays?) and I could almost hear the giggling when I mentioned a modest credit, by which I meant refund, so that wasn't going to happen. However, I am not surprised by this, or seriously disappointed. I have my cabinets and they are doing their thing.

As a general contractor, I have done business with the Cabinet Spot for many years. They have been exceptional with timelines, product shipping, and customer service. I trust them and I don't trust many vendors.

We have been very happy with the cabinet spot. they are fast at returning phone messages. Everything is right on line so it makes it easy to see the design. Raffi has been our kitchen designer for several project and we don’t have any complaints. We are a General Contractor in the Seattle area.