The Cabinet Spot, IncReviews of thecabinetspot.com

Response from The Cabinet Spot, IncJun 22, 2026

Hello Jackie, thank you for your feedback. We’re sorry to hear you felt this way, but we do want to clarify that our cabinet door samples are free. The $20 charge is for shipping only, which is a cost charged by the shipping carrier and not something we keep as profit. We understand every company handles sample programs differently, but our goal is always to make it affordable for customers to see the cabinet color, finish, and quality before making a larger kitchen purchase. While the sample itself is free, the shipping cost is unfortunately not refundable because it is paid toward getting the sample delivered. Customer service is very important to us, and the way we take care of our customers is reflected in the hundreds of reviews we have received over the years. We stand behind our service, our products, and the way we handle each order from start to finish. We appreciate you considering us and wish you the best with your project. The Cabinet Spot Team

Response from The Cabinet Spot, IncDec 21, 2023

Thank you for taking the time to provide feedback on your recent purchase of our tall oven cabinet. We sincerely apologize for the inconvenience caused by the missing parts and absence of instructions. We understand how frustrating this can be and want to assure you that this is a rare occurrence, stemming from an inadvertent human error at our factory. We have already escalated this issue to our manufacturing team for immediate review and enhancement of our quality control processes. Ensuring the complete satisfaction of our customers is our top priority, and we are taking your experience as an opportunity to improve. Regarding the customer service experience you mentioned, we are equally concerned and are reviewing our service protocols to ensure more consistent and efficient support for our valued customers like yourself. Thank you for your business! The Cabinet Spot Team

Response from The Cabinet Spot, IncOct 16, 2023

Thank you for taking the time to share your feedback with us, Kristen. We truly appreciate your honesty, and we're delighted to hear that you find the appearance of our inset cabinets appealing. We understand your concerns regarding the assembly process and the quality of the cabinets, and we sincerely apologize for any inconvenience you've experienced. Since your cabinets were delivered December of last year, we have been constantly working to improve our products and your feedback is invaluable in that regard. We'd like to address some of the issues you mentioned: Instructions: We're sorry to hear that you found the instructions lacking in detail. We understand that clear and comprehensive instructions are crucial, and we're continually working to enhance our assembly guides. In the meantime, we want to let you know that we have clear and detailed instructions available online, which can be a helpful resource. Our team is also here to assist you with any questions you may have, and we can provide additional support through pictures and videos to ensure a smooth assembly process. Quality: We're sorry to hear about the issues you encountered with the CAM LOCK system and the stability of the sink cabinet. Quality is of utmost importance to us, and we take this feedback seriously. We will investigate these issues further and work to address any manufacturing or design concerns to improve the overall quality of our cabinets. Door Alignment: Achieving proper door alignment can be challenging with inset cabinets, but it's essential for a seamless look. We understand that you've had a less than satisfactory experience with our cabinets, and we sincerely apologize for any frustration this has caused. We value your feedback and will use it as an opportunity to improve our products. We're committed to delivering high-quality cabinets that meet and exceed your expectations, and we hope to have the opportunity to serve you better in the future. Thank you for choosing our cabinets, and please don't hesitate to reach out if you have any further questions or concerns. The Cabinet Spot Team

Response from The Cabinet Spot, IncApr 30, 2021

Thank you for your review, Joseph. We are sad to hear that you are not satisfied with the quality of the cabinets. We do take pride in the quality that we manufacture. Our cabinets are superior compared to competitor products with over all quality of the box, face, and hardware. As for the shipments, due to the our local ports operating with limited staff and the congestion of the amount of containers arriving, most our our out of stock items are taking longer than usual to arrive. This message is clearly announced on our website and we always notify our customer when they make a purchase. Yes, if orders are fully in stock, they ship within a two week time frame. Unfortunately, orders with our of stock items are taking longer to ship and this is out of our control. We appreciate your business and please do not hesitate to contact us if you have any questions or issues with the cabinets. The Cabinet Spot Team.

Response from The Cabinet Spot, IncJan 31, 2019

Thank you for your review, Spencer. We're sorry to hear that you feel that way, however, this is how painted cabinetry is manufactured. We clearly state this on the literature of the white shaker cabinets page in red which you may have missed https://www.thecabinetspot.com/rta-kitchen-cabinets/country-white.html . Since the boxes are natural maple plywood, the exposed sides and the bottom toe kick need to be covered. Toe kicks are also required when you have multiple cabinets in a row to cover the seams. We appreciate your business and let us know if you have any issues in the future. Thank you. The Cabinet Spot Team

Response from The Cabinet Spot, IncJul 9, 2018

Hi Tiffany. Thank you for your review. Looks like you ordered couple of door samples from us. We are sorry we could not accommodate your custom kitchen design, however, please keep in mind that with any RTA (ready to assemble) cabinets you can not customize. These are mass produced cabinet with set standard sizes that are pre-made, flat packed, and come ready to assemble. Thanks again for considering our cabinets for your kitchen. The Cabinet Spot Team

Response from The Cabinet Spot, IncMay 24, 2018

Thanks for your review, Terri. We're a little sad that we didn't get a couple of more stars from you. However, we appreciate it as your honest review is what makes us strive for better customer service and products. Besides the price, our cabinets are rated one of the highest quality when it comes to RTA (ready to assemble) cabinets. The veneer you are referring to is how 5/8th finished plywood is manufactured. This is common production with all manufacturers, expect we use 5/8th" plywood boxes and most competitors use 1/2" or even MDF and particle board. As for the directions, they are basic and most of our customers find them very easy to assemble. We are sorry to hear that you had a difficult time with the instructions. We are always here to assist all of our customers with a simple phone call. When it comes to our YouTube videos, they are for educational purpose. Of course, we want you to purchase the cabinets from us as any company would, and we are guilty of mentioning to check our our cabinets at the end of our videos. We are happy to announce that the instructional videos are in production and will have it available soon. Thank you again for your business and honest review. If you need any assistance in the future, please don't hesitate call us at 888-495-0210. The Cabinet Spot Team

Response from The Cabinet Spot, IncFeb 3, 2017

Hi Sarah, Thank you for your honest review and we are happy you are enjoying your new kitchen. We also regret to hear that you had some difficulties with the shipping and delivery. We work with UPS freight closely and try to minimize damages during delivery as much as possible by packaging the pallets properly, however, sometime damages do happen. Looks like we did resolve the issues right away to help you continue with your project. If you have any problems in the future, please do not hesitate to contact us at 888-495-0210. The Cabinet Spot Team