The worst.
They take funds, do not ship, ignore cancellation requests & do not make promised refunds.
Lucky for me I paid the 1 non-subscription item via Paypal & got a refund from there.
Bottom line:
I wish I had looked here beforehand 'cuz then I'd NEVER have ordered from that dishonest company.
UC
UNHAPPY C.
ABSOLUTE FRAUD & GARBAGE PRODUCTS
This company will auto enroll you in a subscription for their garbage products without autorization and then refuse to un-enroll you.
Even after having to change my credit card number, the company auto billed the new card!
AH
Ashley H.
My boyfriend is going through hell…
My boyfriend is going through hell right now trying to cancel a subscription he never signed up for. He purchased a ONE TIME kit and next thing you know at 1am they tried to charge his card 92 dollars but luckily he had it locked. They don’t have real people you can talk to and if it is real people they act dumb as if they don’t see an order you’ve made with them and etc. It’s not worth it and after trying to solve the issue they still tried to charge him again.
KB
Kurt B.
Even if you buy a one-time purchase…
Even if you buy a one-time purchase they will still sign you up for a subscription. I did a one time purchase and the next month they charged me 92$ which I needed very badly. DO NOT BUY
CO
Colby O.
This is borderline a fraudulent…
This is borderline a fraudulent company. They sell a fake product, i saw 0 results from my "ultimate kit". They started me on a subscription that was more expensive than the one I originally bought. So they took it upon themselves to upcharge me and charge me without my permission. Basically no recourse. Dont trust them and the product doesnt work. Everybody in their pictures already had a thick beard beforebusing.
RB
Robert B.
It's been said numerous times already
It's been said numerous times already, but just to reiterate they will sign you up for a subscription service under the pretense of making a one-time purchase. Why the hell would I need a new derma roller delivered every month? Total scam.
PP
Peter P.
Buyer beware
Buyer beware! Just wanted to try some beard darker, which is horrible by the way, but I bought this unit directly from them. I was subscribed in some sneaky way. So I continue to get the product and automatically charged my credit card. They refused to give me a refund unless I mailed back the product with my money.
KF
Karl F.
Duped
I joined the beard club with the comfort of knowing that they have a money back guarantee. After the first month, I didn't see any improvement, but I figured that I would give it a few more months because I know everyone is different. I understood that by doing so, I would only get a portion of it back with their money back guarantee. After seeing no real improvement, and learning that the stuff can be made for pennies compared to what I was paying, I cancelled my subscription. I know I did because I left a detailed reason as to why after I had left it. There was no option to make good on my money back guarantee, so I felt a bit duped, but I figured that I would receive a follow up email from customer service, which never came. Instead, a few days later, I was charged for another box and notified that hooray, my next box has been shipped. I immediately sent an email that said I cancelled and requested a refund and a return label. They verified my cancellation and then provided a .........return address. I figured, whatever, I'll take care of it when it arrives.
It arrived today, so I emailed back, asking for a return label because they made a mistake by sending me another box as well as charging me for it. I did not feel that I should have to cover the return shipping for their mistake, let alone no money back guarantee. They responded by telling me that their refund policy stated that shipping costs are non refundable, regardless or the situation. So I felt duped again. I have to pay for their mistake. So I felt duped for a second time. They made no attempt to make it right, so I said I understand that policy is policy and that I will go ahead and pay for their mistake and then share my experience with any who will listen. I realize that this review is on a beard club. Email that was sent to me and that it will likely never see the light of day so rest assured, this review is copied and pasted so I can spread the joy. Companies like this should not exist and even though, I won't really hurt your sales in the grand scheme of things, if they continue to do business like this, they will eventually fail on their own. I was really hopeful too.