The Beard ClubReviews of thebeardclub.com

Prompt response to my email when i had not received my order. Checked the problem resolved the issue 12/27. Still have not received an Updated shipping email. Getting a bit frustrated

I only 1 major issue. Upon canceling my subscription/s each and every individual item needed to be removed separately. Along with 3 different stages of "are you sure you want to cancel" in different forms such as discounts, delays. I wouldnt say those are bad ideas but, just make it one page where the user can decide if they'd like too, and not be forced to click deny, deny, deny.

They were quick with their response, gave me many options when it came to a refund, they cancelled my subscription which im thankfully for, and the whole process was fast, this is great customer service.

Awful company! I tried to return my kit after I didn’t see results. This is what they told me: In order to be eligible for the Growth Guarantee, you must purchase growth vitamins, growth oil, and a derma roller with monthly replacement heads and use each product as directed for 5 consecutive months. To have enough product to use for 5 months, you must have an initial order, plus 4 monthly auto-renew orders. You also need to take monthly time-stamped progress photos. If you do all of this, then they may refund you for 1 month of products. What a scam! Beware of what you’re getting into.

The Beard Club was amazing with their quick responses to my issues. They handled my damaged product very well and I am very impressed.

You should get it it works

The products irritated my skin and caused breakouts, so I tried to return them. I was one day past the return window and politely asked for an exception, but customer service wouldn’t help at all. I understand policies, but the way they handled it felt unhelpful and inflexible. Overall, not a good experience for me.

I had misunderstood that I had signed up for a regular subscription and then I received the email notification, as soon as I found out that I had been charged I emailed them right away to figure out what had happened and got a response within a couple of hours and we both figured out the problem quickly, truly what amazing establishment with incredible patience and such understanding staff!❤️I will be back!