Theater Seat StoreReviews of theaterseatstore.com

Cherise Sambel Provided the most outstanding customer service!

Thank you for getting the correct chair out to me after a frustrating order for the wrong product.

Cherise heard my concerns and I felt like I was priority 1 from the start. She investigated the challenge and got back to me within a couple hours with a solution. I was extremely frustrated from something out of her control and she took the time to listen and urgent with her support. I could not be happier. Thank you so much!!

I can’t thank John and his service team enough. After having my Big Mans Octane Recliner for almost two years I had an issue. They asked for some pictures and after validating the warranty took complete control and resolved the issue. John was attentive, responsive , empathetic and most importantly seemed passionate about resolving the issue. I never felt like a nuisance. Remember, in life, things go wrong. It’s how the issues are handled that measures a companies roots! I could not be happier. Thanks to John and his colleagues.

Terrible, terrible company. Waited MONTHS for 12 theater seats; when they finally arrived, instead of 12 seat backs and seat bottoms, they sent 24 seat back and no seat bottoms. Nothing but excuses and yet more time to hear anything about shipping the bottoms. I can't even describe the level of incompetence with every person I spoke with at this company, aside, OF COURSE, the salesperson. No return calls, no updates - and I still have one seat I cannot put together due to missing parts. OVER 6 months working with this company. There are other options - I encourage you to seek them out and avoid this company.

Alright left reviews

Great product. Excellent quality. Prompt service and delivery.

Cherise was extremely helpful and a joy to talk to. She followed up with email and phone call promptly. I wish all customer service interactions could be as satisfying as what I experienced with Cherise!