TheaterSeat.comReviews of theaterseat.com

Very disappointed with their service. They told me my order for sure ship by 12/26 but it finally shipped 1/4. The couches finally arrived in my city on 1/13 and they couldn't schedule to deliver until 1/16 between 10:45-2:45. I skipped work all day to get the couches and it was nearing 3PM so I called the delivery company to see where they were and they told me that I was the next stop. I asked for an ETA but they said they couldn't give me one as the delivery truck was still at another delivery. 4PM rolled by and I called again and was again told I was the next stop. At 5PM I called again, and was given the same answer. At 6:30PM I received a call stating that they could not deliver to me that day because it was too late and that I had to reschedule for the next day with no given timeframe. I reluctantly agreed, knowing I had to miss another day of work as I wasn't given any other option. They finally showed up the next day just before noon to deliver my couches. The furniture is very high quality as it should be since the price reflects that. Unfortunately, though the delivery guys damaged my brand new wood flooring while they were there. I called the delivery company to make a claim but they told me that the claim would have to be through TheaterSeat.com as they were the shipper. I called TheaterSeat.com and was told they'd be happy to look into it but it was very unlikely they could get anything back from the delivery company. The lady I spoke to told me that the manager was out of town and wouldn't be back until a week later so she would have the manager call me when she returned. It's been almost a month now and I haven't heard back from TheaterSeat.com after they promised to return my call. My brand new floors are damaged and I have a quote of nearly half the price I paid for the couches to fix the floors. I would highly recommend to STAY AWAY from this company as they do not care about their customers at all. In the end, I lost 2 days of work and gained some awesome couches but also gained $1,500 in damaged floors.

Terrible. Advertised pricing and 9 days after I ordered furniture sent me an email stating they made a mistake! Would not honor advertised pricing! Terrible customer service!

Anna provided excellent service and was very helpful in placing my order as it was one minute to closing. She was very patient and pleasant to speak with. She is a keeper. Thanks for your assistance.

Ben, Thank you for the excellent service and for taking the time to answer our many questions. We are more than happy with the way our home theater turned out and we especially love using the theater seats!! They are comfortable and beautiful.

Jesse did a great job - he answered all of my questions and followed up with me throughout the process to ensure my order was correct.

Very good customer service and great products.

Jesse Valderrama answered all our questions and was patient and very informative about the product, ordering, shipping and delivery process. True Professional.

Jesse provided me with excellent customer service and he was very informative and patient with me. Kudos to Jesse!