Esther L.
IMPORTANT UPDATE: Who are these people giving 5 stars?
Summary: We purchased 5 seats from Theaterseat.com in 2015. We had an awful experience with the quality of the product and Customer Service. I am not one to write poor reviews (I'd much rather sing the praises of great products/services) but our experience was so awful... Shortly after posting my review Lynn Meza, a new Customer Service Manager at Theaterseat.com, replied to the post. She invited me to contact her regarding our experience. I called her today, and we had a very good conversation. The Theaterseat.com we dealt with no longer exists. The company was sold to another but has retained the name. She assured me that no customer would ever experience what we did, and that's GREAT! I'll leave this post up for a little while so that anyone that read my previous (very poor) review may see that it is no longer relevant...Then I'll delete it. I truly wish all the best for the 'new and improved' Theaterseat.com...And a 'Thank You' to Lynn for caring enough to read and respond to my review (on a SUNDAY!)
Response from TheaterSeat.comJul 16, 2017
Hello Esther- I am the new Customer Service and Sales Manager, Lynn Meza. When I read your review, I became very concerned as I take customer satisfaction extremely seriously and urgently. This is the first I am hearing about your order. I have tried to search for your order, but I am unable to locate it.I would really love to speak with you about this and get an understanding of what happened to your order. Please contact me so we can speak at length about your experience. Thank you, Lynn