TheaterSeat.comReviews of theaterseat.com

Horrible company. Constantly lying and give the run around. It’s been 4 months since I ordered our chairs and still don’t have my complete order. They don’t care and have the worst customer service. In the process of filling a complaint with the BBB. Horrible horrible company

Purchased Seatcraft Sonoma seats 4 years ago. Several weeks ago I put a heating pad near the headrest for a neck issue. When I removed it I found a section of the headrest had bubbled up and peeled the coating off. I also purchased a warranty. The warranty company denied the claim. I called Theater seats to see if I could get another headrest. They told me they don't stock anything but mechanical parts. I asked them if I could get a piece of fabric but they said no. They changed manufacturers. I asked them if they could call the previous supplier. A csr said she would check with her manager and get back with me. Did not get a return call. Please note the material is called buffalo leather. All this is is a cheap colored covering about the thickness of paint over foam. Its not a dyed leather fabric. Be careful when you shop with this company.

FEELING SCAMMED!!! I am super sad to have to report this. We purchased the Belagio 3 row power recline leather Seatcraft theater Seats from HT several years ago along with the 5 year extended warranty. We were assured that everything about the seats was covered for five years. Recently we filed a claim and after nobody got back to us for three weeks I followed up. After being on hold for an hour, I was told that the leather seating areas themselves were not actually covered. This is exactly contrary to my notes and recorded phone messages with Patricia DeLeon the sales rep, ie, Patty! I have both called and emailed Patty and she is not returning my calls!!! The seats leather completely fell apart, very cheap material! Also, the reading lights that I purchased with the seats never worked. Not a quality experience!

Very disappointed with their service. They told me my order for sure ship by 12/26 but it finally shipped 1/4. The couches finally arrived in my city on 1/13 and they couldn't schedule to deliver until 1/16 between 10:45-2:45. I skipped work all day to get the couches and it was nearing 3PM so I called the delivery company to see where they were and they told me that I was the next stop. I asked for an ETA but they said they couldn't give me one as the delivery truck was still at another delivery. 4PM rolled by and I called again and was again told I was the next stop. At 5PM I called again, and was given the same answer. At 6:30PM I received a call stating that they could not deliver to me that day because it was too late and that I had to reschedule for the next day with no given timeframe. I reluctantly agreed, knowing I had to miss another day of work as I wasn't given any other option. They finally showed up the next day just before noon to deliver my couches. The furniture is very high quality as it should be since the price reflects that. Unfortunately, though the delivery guys damaged my brand new wood flooring while they were there. I called the delivery company to make a claim but they told me that the claim would have to be through TheaterSeat.com as they were the shipper. I called TheaterSeat.com and was told they'd be happy to look into it but it was very unlikely they could get anything back from the delivery company. The lady I spoke to told me that the manager was out of town and wouldn't be back until a week later so she would have the manager call me when she returned. It's been almost a month now and I haven't heard back from TheaterSeat.com after they promised to return my call. My brand new floors are damaged and I have a quote of nearly half the price I paid for the couches to fix the floors. I would highly recommend to STAY AWAY from this company as they do not care about their customers at all. In the end, I lost 2 days of work and gained some awesome couches but also gained $1,500 in damaged floors.

Terrible. Advertised pricing and 9 days after I ordered furniture sent me an email stating they made a mistake! Would not honor advertised pricing! Terrible customer service!

We ordered a leather sofa in February 2016. It is now September 2016 and we have yet to receive our sofa. The last correspondence we received told us the sofa would be delivered in August. We are no longer getting return phone calls nor return emails. Shame on you theaterseat.com.

This was the worst experience ever. I am a custom integrator and I would never ever use this again. They took money for a product they don't even have in stock although they said they have quite a few in stock. I don't find out until 2 days later that they don't have the ones I asked for. but I was charged for them. Desperate to find them, I find the same ones on eBay and without knowing it was the same company, different person. They also tried to sell me the same seats that they don't even have. She was going to take another deposit until I asked if I reached the same company and she confirmed I did. I then tell her that you don't have them in stock and why would you say that. And as chance would have it, oops, that's right, we don't have them in stock.. In a effort to salvage the relationship, I ask her to ship me the color they do have in stock and I'll have them reupholstered myself, but I need a picture. Yes, right away I'll send the pic... 2hours later no pic. I call back and Patricia tells me, oh yeah, we don't have a picture of them.. So I ask to send me anything that resembles the style so I can show my fabric guy and she says ok. No problem, I have that right here... 2 hours later, still no pic. I call back and she proceeds to lie and say she sent it when I know and she knows she didn't... I was so patient and respectful to her and Ashley and neither one apologize for the screw, saying that they told me, it's possible we don't have it in stock which was a flat out lie.... Do not bother with them.... They are not worth your stress to deal with unprofrssional people who do not respect the customer.

This company will misrepresent the delivery date just to get the sale. I specifically asked about delivery dates and paid for the "white glove" delivery. I was told that three weeks was plenty of time and the delivery would occur within the timeline I needed. Three weeks is a reasonable time-frame, but it took twice that. We would have been okay with that, but we were mislead and the entire thing turned into a nightmare when we tried to cancel, the fees were through the roof. I would pay double the price to avoid the dishonesty I experienced with this company. STAY AWAY !