TheaterSeat.comReviews of theaterseat.com

I was overwhelmed with the amount to chose from on the website, so decided to call in to narrow down my options. Thank you Clara for taking the time to help determine which seats will work for us!

I had placed an order for some seatcraft innovator seats and had some trouble with the order being finalized. I called back and spoke with Clara and she was more than helpful finding out what the problem was and resolving the issue. She was very knowledgeable about the product and was a joy to deal with.

This company will misrepresent the delivery date just to get the sale. I specifically asked about delivery dates and paid for the "white glove" delivery. I was told that three weeks was plenty of time and the delivery would occur within the timeline I needed. Three weeks is a reasonable time-frame, but it took twice that. We would have been okay with that, but we were mislead and the entire thing turned into a nightmare when we tried to cancel, the fees were through the roof. I would pay double the price to avoid the dishonesty I experienced with this company. STAY AWAY !

Clara was very helpful in our selection. The chair we were trying to order was out of stock and Clara helped us find something in our price range.

Best customer service experience I've received in recent years. Anna Hernandez is a superstar, and I would not have ordered from this company but for her superior customer service skills. Patient, tolerant, pleasant, knowledgeable, trust-worthy, and above-all, human. That's Anna. In fact, I even ordered the five-year extended warranty just to "repeat" the experience, even though I probably won't be needing it considering the superior Verona leather. She definitely rocks!

First off, customer service was great with the order that I made back in July. Seats arrived as expected and using the white glove service made the experience that much better. Fast forward to now one of the seats is not reclining one quick call to Anna and problem is being resolved. Being a stickler for excellent customer service I could not be more happier. By tomorrow the repair order should be placed and back up and running watching movies and football in no time with my friends and family. Definitely worth purchasing from if you are looking for media chairs.

We are delighted to have purchased our Theater Seating from a company that not only works with you to deliver your dreams, but to do it on a professional level. Clara, a Blessing, She remembered us after a year ago and went beyond the call of duty to make our dream come true. Thank you TheaterSeating.com Oh so very much for being a blessing to us.

I really LOVE the seating, comfortable, durable and such a great conversation item. Our friends are thinking of purchasing. I must say I was initially a little skeptical about ordering furniture on-line,., damages, ect., but I made a great decision on this purchase. Thank you soooooo much Justin!!!! Would love the Wine Holders:)