TheaterSeat.comReviews of theaterseat.com

I ordered two sets of four (4) curved theater seats... shipping was prompt and undamaged but after setting the seats in position, what should have been a 2-4-2 combination in a four seat curved set turned out to be a 2-3-3 combination. I call customer service (Alex), explained the mix-up and he took care of the issue with no problem! Very satisfied with Alex and the quick solution. Thanks again Alex!

Terrible customer service. Was told by sales rep that I would receive my order in 7 days. Two weeks later I'm on the phone for hours trying to track down the shipment. With HT and with JB Hunt. HT via roadrunner, sent the order to a closed J.B. Hunt location and they couldn't find it either. Then, I find out it was refused at the closed location but forwarded to another location less than an hour away, but, it will still take two to three more days for it to travel less than and hour? Then and only then will I receive a call from the "white glove service" provider of when I can expect the delivery. It will be three weeks since I paid for it! At least. Don't these people know where they are sending paid for merchandise? And reading off a script, repeated ad naseum, that "there is nothing they can do, it's out of our hands, there is no guaranteed delivery only an estimate" is not customer service. If it's only an estimate than don't tell people a date just to secure a sale. Total rip off, will never use this company again. Should know better than dealing with an Internet company, a third party at that ( they are really Eurotec).

Justin Hinojosa rep. # 404 was just the best! You have a great representative of your company in this young man, and he made this sale and the ordering process easy and even recommended an iPad holder that we also purchased. Your prices and free shipping are the best on the net, and we are looking forward to our new theater recliners! :))

Anna is the best gotta say her customer service skills are unbelievable.

So excited to be receiving this couch. I couldn't find the one I wanted until Clara helped me. She made sure the exact parts and color and material was the one I needed. Then she e mailed me the measurements. And placed the order with me. I strongly recommend this company for those who need detailed info before a purchase online.

I had the pleasure of ordering my first set of four theater seats from Patricia (November 19, 2008) in which she exemplified professionalism, customer satisfaction and demonstrated an extensive knowledge regarding an array of different theater seats that met my needs. I love my theater seats and over the years I have received countless compliments… I was truly impressed with HT Outlet, thanks to Patricia. As a result, I decided early this week to purchase another set of four theater seats for my sister that lives in Conyers Georgia from HT Outlet. So, I called and what a surprise on the other end of the phone was Patricia (the same sale representative)!! Again, she has not only satisfied me but my sister was overwhelmed to have received an email from Patty that states, “The Seacraft 1962 Bellagio Home Theater Seats (row of 4) would be arriving 6-8 business days”. Patricia is outstanding sale representative and I just had to take a moment to acknowledge and thank her for satisfying our needs as customers!!! I will in the future without hesitation mentioned your company (HT Outlet) to anyone I know that has a need for theater seating. Sincerely, Charles Bailey

There are a handful of online retailers selling theater chairs. I had questions about the products and spoke to a couple of service reps at different places but the folks at TheaterSeat.com really know their stuff. When I had an issue with one of the chairs, Ashley went the extra mile to make sure my issue was resolved and that we were happy. I'd definitely recommend them and would buy from them again. PS They really do price match & for me they beat the competitors price! Would recommend calling them before ordering from anyone else...

I have nothing but positive things to say about Theaterseat.com (htoutlet on Ebay). What a wonderful company! I have recommended them to everyone I know. Andrew Singas is a customer service provider I have had the priviledge to work with on my last order. He was friendly, personable, positive and all around the kind of employee that a company should build around. He is a dynamic personality that is sure to continue to help the company to have such a positive reputation.