TheaterSeat.comReviews of theaterseat.com

I called them today in regards to some parts that i Needed for My Genesis Home theater seats and Richard was very cordial and helpful with my order!

If you are going to order make sure you ask for Alex. He gives his honest opinion on the product. Dealing with Alex made it a great customer service experience.

After spending 7 hours in 9 different furniture stores, I finally made it back home only to order from TheaterSeat.com. Now I will be patiently waiting for my order to arrive. I'm trusting that they will not be like the last furniture company that waited 10 days after I ordered, before telling me the item was not even in stock. Anna Hernandez, one of the seating specialist at TheaterSeat.com was very helpful. I will update this review once the seats arrive.

I recently order three seats w/two neck pillows and 1 free pillow. I guess that confused the shipping people, as I only received two pillows. I called customer support that day and Richard Valdez was on the line with me in short order. He had my pillow ordered within 10 minutes and it arrived the day it was scheduled to. Only 15 minutes total time on the phone and the situation was fixed! VERY happy they didn't keep me on hold for half an hour. (HP, you need to learn something from these folk)

I was looking to buy a home theater seating set without busting the budget but was not too familiar with the in's and out's of all the choices such as configurations, leather types, etc. Alex and Andrew were extremely helpful in guiding me through the buying process, answered all my questions, but most importantly, took the time to listen to my concerns. I can't wait to get my six theater seats! Thanks for an enjoyable experience!

Called on Monday with a few questions about my theater seat and was lucky enough to get Richard. He was of tremendous help and is helping me get my seat back in working order before football this weekend!! Will continue to recommend My seats to anyone Chris Young.

Richard Valdez was great! I had a missing tray table from my seats and he responded and handled the problem in less than an hour. Awesome!

Great customer service from Clara! She made my ordering experience seamless and answered the many questions I had, which made me very confident that I selected the right company to order seats to complete my new theater room.