Sleeper first walking sleepwear brand was founded in 2014 by two ex-fashion editors Kate Zubarieva and Asya Varetsa. Sleeper debut Winter Collection FW14-15 was recognized by editor-in-chief of Vogue Italia Franca Sozzani, who named Sleeper the brand o...
Sleeper (the-sleeper.com) has 89 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Lisa
The best costumer service and shopping experience i have ever had!
Response from SleeperJul 29, 2021
Hi Lisa, We truly appreciate your feedback! Hope you will have lots of positive moments wearing your Sleeper! With love and care, Sleeper team.
Nancy C.
I have no idea whether or not I will like my Sleeper dress, because I still haven't received it, or even a shipping confirmation, three weeks after ordering. Sleeper charges a $15 shipping and handling fee above the $300 price tag, which is pretty unusual: when was the last time you paid s&h on such an expensive purchase? Well apparently, that fee does nothing to facilitate actual shipping of the garment. Would never order from them again, regardless of how nice the product is... if I ever get to see it. Two stars is giving them the benefit of the doubt that *maybe* I'll get the dress soonish. I'll edit this down to one if it takes much longer....
Response from SleeperJul 26, 2021
Hello Nancy, This is Anastasiia from Sleeper care team. I am truly sorry to hear about this experience with the Sleeper. We truly appreciate your feedback on the shipping and delivery process, and I have passed it along to our team! Please note, that all our garments are carefully handcrafted in our atelier in Ukraine and then shipped. I have already reached you over email with more details on your order status, and you can also email me at [email protected] in case you have any additional questions. Thank you for your understanding and patience, and hope to hear soon! With love and care, Sleeper team
JB
Absolutely top notch customer service. My package got lost, and I had very little hope that I would get it back. I just emailed them to let them know I filed a claim with UPS and Enya from Sleeper stepped in to send another one right away. She was so personable and understanding.
Response from SleeperJul 26, 2021
Hi JB, Thank you so much for your feedback! Excited to hear that your Sleeper is with you and withing you to have lots of positive moments wearing it! With love and care, Sleeper team.
Florence M.
Last night, I wore my green Belle linen dress for the first time. When I stood up from sitting down the skirt ripped, not even at the seam. I think it’s completely unacceptable that an item of clothing that I’ve paid this much money for is ripping on the first time that I’m wearing it. I was under the assumption that sleeper uses good quality fabrics and I’m really disappointed that this has happened. Can you advise me how to proceed in this situation? I would like a refund/ replacement
Response from SleeperJun 29, 2021
Hi Florence, Thank you for your feedback. This is Anastasiia from Sleeper care team. I am truly sorry to hear about this experience with the Sleeper. All our garments are carefully handcrafted per each order in the atelier. The quality of Sleeper garment as well as your customer experience is very important to us. This is unusual for the Sleeper garments, thus, I would really look into what happened, pass the feedback to our production team and help you. I have already reached you via Instagram, and you can also email me at [email protected] in case you have any additional questions. Thank you for your cooperation and hope to hear soon! With love and care, Sleeper team
Monica
I have 4 items from Sleeper and they are amazing! My favorite is black party pjs. I get loads of compliments every time I wear it. So comfy and chic! Great quality of dresses and pajamas and care team is just the best!! Solved all issues and gifted a code which I am going to use as I’m already eyeing some things. Wishing you all the best.❤️
Response from SleeperJun 29, 2021
Hi Monica, Thank you for your kind feedback! Happy to hear you are enjoying your Sleeper pieces. Hope you will be shopping with the Sleeper in the future. With love and care, Sleeper team.
Cynthia
I was totally pleased with the Navy two piece linen short set. Quality is awesome, and I love practically anything linen. I'm sure it is going to look great on my sweetie. He also loves the set. Thank you, and will be ordering again!
Response from SleeperJun 8, 2021
Hi Cynthia, Thank you so much for your kind feedback. So happy to hear your husband loves the set! With love and care, Sleeper team
Xlxy X.
I ordered an almost 300 dollar Pajama for that price you’d expect good quality. The Pajama ripped after wearing it ONCE. That has never happened to me before with any of my Pajamas or clothes I own. The customer service basically blamed me because I wore the Pajama - what else are you supposed to do with a Pajama?? You don’t want to have to fix an expensive Pajama after wearing it once, you want it to last for a long time and expect to be sent good quality. Unfortunately, that clearly seemed not to have been the case. So don’t waste your money. The Pajamas are really not worth it. And getting a small fraction of the price back to fix it just doesn't cut it!
Response from SleeperApr 5, 2021
Hello! Thank you for your review and feedback. This is Sasha, head of the Care team in Sleeper. I am sorry to hear about this situation and would like to look into it. All our garments are handcrafted by seamstresses with up to 30 years of experience in our atelier. It's very important for us to see what had happened to avoid it in the future and make things right for you. I just send you a request for more information about your order and you can also contact me at [email protected] Thank you for your cooperation and hope to hear soon!
Marina
Beatiful, gorgeous, great quality pyjamas. And they treat their customers like family which is something you don't get so often. Thanks, Sleeper team. I am enjoying my sleepy times in your pjs very very much. Best of luck.
Response from SleeperMar 19, 2021
Hi Marina, Thank you so much for your feedback and support. Wish you wonderful moments in your Sleeper garment!
