The CitizenryReviews of the-citizenry.com

I have mixed feelings about shopping at The Citizenry. On one hand, I genuinely love their products. The designs are beautiful, and I think the quality is excellent for the price. So why the three stars? Because good luck figuring out when your order will actually arrive. I genuinely don't understand how their e-commerce and logistics teams can be so misaligned that they cannot provide customers with a reliable delivery estimate. This is Inventory Management 101, and judging by other reviews, I'm certainly not the only customer experiencing this frustration. For context, I ordered sheets on June 18th, with an estimated ship date of late July. We are now in mid-October and they still cannot tell me when my order will arrive. I understand that supply chain delays happen, but there is a big difference between an unexpected delay and a complete lack of visibility into your own inventory and fulfillment timelines. It's incredibly disappointing because I genuinely want to keep shopping here. But beautiful products only go so far when the customer experience is this unreliable.

It took 2 1/2 months for my order to be delivered with no updates as to timing during that period.

Order placed in May, was supposed to arrive in early July. Never arrived, no communication. When we reached out, we were told we’d get another update a month later - this never happened. After reaching out again, there was no update- we were offered a refund, which we took. The refund didn't come for weeks and the item was delivered without notice despite asking for a refund. Product is nice, but i won’t be shopping here again. Nothing is ever in stock, and when items are supposedly in stock, they actually are back ordered.

It's been three months and they still have not shipped a set of sheets that their website said were in stock. At three weeks I contacted their costumer service and never got a response. Don't buy from them - it's not worth the hassle.

waited over a month for order told another month so cancelled

The quilt and shams are incredible. I love everything about this linen set However. I waited so long to get them that I had to purchase something else before they came

I never received half of my order and gave up on trying. There are comparable retailers, in quality and price, that have proven more organized and reliable.

Terrible delays, cancellations and communication. Very disappointed on our experience with Citizenry. We used to love this place but now we don’t trust to order again.