tforcefreight.comReviews of tforcefreight.com

Utter garbage of a delivery company. We ordered a full Ikea closet, and Ikea contracted out to TForce. I received a text the day before with the delivery time. Two hours after the window passed, they had not arrived. All calls to their customer service lines results in hang ups. It took a call directly from Ikea to get a customer service rep on the line, at which point they said they had a truck failure earlier in the day. They did not notify me of this. They said they would arrive in 1-2h more hours. It did not. 3h after the window had passed, I got a text they would be there in 45 more minutes. They were not. They rescheduled for the following Saturday. On Friday evening, I had not received a text for the new Saturday delivery window, so I called Ikea, and they reported that TForce had rescheduled for Friday (without notifying me), but also, had cancelled the delivery (on Friday) because they had no drivers. When I called Ikea again, they kept hanging up on Ikea. I know this, because it was a three-way call. Eventually, Ikea got through, and they stated that the delivery had been scheduled for the following Tues. Again, without notifying me. We'll see if they actually show up on Tues, but in general, if Ikea is reading this, (a) your customer service is top-notch, and (b) you should absolutely cancel your contract with TForce, because not only is their service miserable, so is their customer service. Update: it is Tues, after the (4th) delivery window has passed, and my delivery still has not arrived. After a call with Ikea, on a 3-way recorded conversation, they rescheduled on the following Sat. Friday evening, I had not received a delivery window notification. After having been hung up on several times by TForce, Ikea initiated a recorded 3 way call where TForce admitted it was in fact not scheduled for Saturday, and subsequently guaranteed it was now scheduled be delivered on Sat. On Sat morning, TForce tracking had not sent a delivery window update, and their online tracker said that there was a failed delivery at 8:35am. Cameras onsite reveal this was a lie. After another followup conversation with Ikea, it has been rescheduled for Sunday.

I ordered a mega slam hoop and they use this service to deliver. Terrible service. Because I lived in a residential area they could only deliver on Fridays. Two Fridays in a row they canceled due to a truck issue. Instead of providing a solution they just said nothing they can do. Not even a sorry. I

We recently had an item shipped that took three weeks to get from California to Nebraska, and then sat at a terminal just 30 minutes away for an additional 5 days. We called multiple times and were repeatedly told that the area wasn’t serviced every day. We ship freight all over the country, and this has been the worst experience we’ve ever had with any LTL carrier. I would actually give them 0 Stars if it was an option.

Ordered clothes off of American Eagle. Tforce was meant to delivery on December 1, didn’t deliver because of an “unsafe location” (my detached home in a safe township, and people were home). I contacted customer service. They sent me a generic copied and pasted apology response and asked me to provide instructions for delivery. So I took a screenshot of the satellite image of my house and told them this was the unsafe location, where we work from home and are always there. Every day I get a new “expected today”, but I never receive my package. I contacted American Eagle customer service and they are giving me the same runaround “it’s expected today”… it’s been days and still nothing. I think I’m left with no choice but to take this to AE’s hands and demand a full refund. I paid for a product and service, and haven’t received said product nor service. This courier company is pathetic.

Delivered a pallet to me that was apparently left outside in the rain at some pint in the trip as all the boxes were wet/water damaged. Then when I was unwrapping it I noticed a piece of wood that went right through 1 of the boxes and stuck out the other side. The contents in that box were obviously destroyed. They delivered it and no mention of this was made, it was like nothing was wrong.

I wish I could give zero stars. They have lost THREE of my packages in the last two weeks. They just mark it as “missort” then claim I have to wait when I try to reach out because they have been missorted. How does this happen with THREE different packages that came in on three different days. How is this place still even in business. Places need to stop using them.

These guys are horrible. They attempted to deliver my Adidas package and claimed it was unsafe to release on the 1st of December and when I tracked, the app claimed the expected delivery time was 9pm the next day, they sent me an email asking for instructions on how to deliver. I didn't get a response from them, I wrote to them over and iver again that I would leave my door open and they didn't show up, I kept calling, I waited for 8 days,this is 8th of December and I am still calling. The customer reps couldn't even get hold of them. I have never felt angry the way they treated me. If there's a way to vote for the company to close up, I would do it. They shouldn't be in business, these are jokers, they are unfit to serve people. There should be a no star option. That is what they deserve.

Terrible service. T-force simply did not deliver a sofa from Ikea. No updates provided. They simply did not show up. Even Ikea customer support was unable to get tracking updates from this sad company. Disturbing that Ikea uses such an unreliable service. I definitely will not use Ikea delivery providers in the future. ,