TextbookX is an e-commerce site dedicated to finding students the lowest price for their books. We mix our own inventory with that of third-party sellers (in many cases, the same sellers as on Amazon and similar sites) in order to provide one of the largest inventories of new, used, digital, and rental books.
TextbookX (textbookx.com) has 492 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
textbookx.com
Website
textbookx.com
Category
Hobbies
Location
Norwalk, Connecticut
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: August 2026.
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Still waiting on my package , status confirmed on the website but no updates on if it has been shipped and I contacted the seller no reply , I even paid extra for it to get here from Sept 1 - sept 8 , and yet it’s sept 4 and still no book. If it’s not here by sept. 8 id like my refund . Highly disappointed, you buy a book from what looks like a legit textbook website and get scammed ?!!! Unbelievable ! Order number : 3613271 no tracking available . $8.99 I paid extra for shipping yet the book is still late. What makes matters worse is it’s shipping from the same state , or should’ve been here in 1-2 days!
CK
Chloe K.
Access Code Invalid
I thought I had an invalid access code and got sent phone hopping in between two brands. Ben suggested one thing and my code started working! SO grateful for the customer service I received today!
CG
Carol G.
Thank you to Ben Plunkett for taking…
Thank you to Ben Plunkett for taking care of our student issue in a timely manner.
JL
Jesse L.
I bought a math textbook with the lab…
I bought a math textbook with the lab code from them. Expecting to have received a hard covered book rather they send me a janky thing that goes into a binder. they flipped from the textbook manufacturer. It came about 3 weeks late and by the time I received it the class was starting and it said no refunds. On the Pearson website to get the same thing with the access code it would have been $125 but Textbookx sold it to me for $200 not specifying it wasn't going to be a hardcover/softcover book rather a bunch of loose-leaf that they were going to resell and ship late because they probably ordered it off the company website than sent it to me making a $75 profit. I will not further any business with them and I will ensure no one does business with this shady business. I will get the local colleges to stop using them.
The initial encounter was they cancelled my order because I guess they were selling the loose-leaf edition for cheaper and then they thought "oh.. Lets not honor this".
Do yourself a favor and just buy it directly from the textbook company. I highly don't recommend dealing with this. If I just bought it off pearson I would have definitely gotten it faster because they woulden't have been flipping textbooks and would have been cheaper.
Response from TextbookXJul 21, 2020
Hi Jesse,
I'm sorry the book was not as you had expected. I do show the Loose-Leaf title you purchased is described as having a Ring-Bound binding on our site, and the title is marked as LL. We will work to make this more clear, if you have any suggestions on how we should, we are always open to feedback.
I'm also noticing this is a McGraw Hill title you purchased, listed on MGH site for $218, so a bit more than you paid to us. Perhaps you got switched up and landed on the wrong site when looking for pricing. Please know that we never would upcharge you as described. https://www.mhprofessional.com/9781259821981-usa-gen-combo-ll-college-algebra-connect-mhba-52w-access-card-college-algebra
I hope that this helps clarify the issues you had, and please know that if you have not opened the bundle, I will allow a late return. If you have opened the bundle, you are welcome to purchase one for the lower price you found, and return that one instead, as long as the ISBN matches. If you would like to go that route, I am sending you a direct private message so we can arrange a return.
Thanks,
TextbookX
NA
Nancy
Superb
Ben was superb! So rare to encounter someone who truly understands customer service in this day and age!
PA
patricia
this is the worst book page that I ever…
this is the worst book page that I ever made, I ordered a 250 book on the 28th and they didn't shipped yet. I am missing 2 assignment because of them.
AS
Ariadne S.
I ordered and ebook and two others that…
I ordered an ebook and two others that are supposed to be shipped out and I haven't gotten them yet. When I tried to check my order it's telling me my order number isn't the correct one. Those books are required for this semester. The ebook is not even there in the library. I would like to have my book. If that's not possible I would like my refund back. I'm not getting financial aid refund to buy book. I buy my books out of pocket.
Response from TextbookXFeb 12, 2020
Hey Ariadne,
I was able to find your order, it looks like you're likely logging in to the wrong account, as the ebook has delivered. Your other two books are on the way, so no worries!
I'll reach out privately to get your info so we can get in touch and help you get your ebook :)
Thanks,
TextbookX
MB
Maddy B.
WHERE IS MY BOOK?!
One of my required textbooks that I NEED for a class still hasn't come in yet, what gives?! I ordered it more than THREE WEEKS ago, and at the time of ordering, it said back ordered, ships in 1 to 2 weeks, so why do I still have NOTHING, I ask you? NEVER buying a single book from here ever again, I should have went to Amazon or Barnes and Noble, heck, even ebay. I so wish I could give 0 stars, why is this not an option?
