TeswaybikeReviews of teswaybike.com

The cycle is second to none well built safe gives a very secure ride , worth every penny, performance is well a (wolf in sheep’s clothing ) 70mls now still on full 5 bars, brakes stop you well this cycle has been thought about in building and design, made an OAP very happy I mean it TESWAY thank you all you have changed my daily life out every day now such value for money.

Had the bike in less then a week from when we ordered and it's a very solid bike only put on about 20 miles but so far no complaints the dual motor makes a huge difference in power

I think it could connect better with the saddle bag sent. But I really do appreciate the control, speed, and range of the ebike.

I purchased the X7 Pro and it's wonderful, like it said, it's perfect for doing DoorDash. I get great service from the company aswell as products, like my bike and the, "Delivery Platform."

I have never dealt with such poor customer service or such a complete disregard for consumer rights. I paid around £1,500 for an e-bike that turned out to be plagued with faults. First, the battery was faulty. Then I waited weeks for a replacement. After that, the motor failed and had to be replaced as well. The result was that I was left without a working bike for around six weeks. This wasn't just an inconvenience. I work as a full-time delivery rider, so the bike is my livelihood. Because of the repeated faults and the time it took to send replacement parts, I lost approximately £3,000 in income. Throughout the process, the company repeatedly admitted the faults were theirs. I have emails, messages, photos, videos and even WhatsApp communications confirming this. Every time something went wrong, they acknowledged the issue and sent another replacement part instead of resolving the problem properly. When I eventually exercised my rights under the Consumer Rights Act 2015 and requested a refund, they simply ignored my formal requests for nearly two months. Instead of taking responsibility, they offered me an insulting £70, then increased it to £100, despite the thousands of pounds I had lost because of their faulty product. They actually offered me partial refund at one point with accesories selection which cost 200 on their site but then suddenly I received email from someone called Evelyn who claimed she is knew and didnt know anything about it even though it was same email chain and I sent her all screenshots. The most frustrating part has been having to explain the same facts over and over again to different members of staff, as if nobody reads the previous emails or communicates internally. It feels like they are simply hoping customers will give up. I have now lost all confidence in this company. I am pursuing the matter through legal channels and have retained all the evidence supporting my claim. If you are considering buying from this company, ask yourself one question: what happens if something goes wrong? Based on my experience, expect delays, excuses, poor communication, and a refusal to deal with legitimate consumer rights. I would never buy from this company again, and I cannot recommend them to anyone.

To be honest, so far this bike surpases my expectation everyday so far. the other day took it out, at full speed 60km/hr on the road for a 40km ride with a passenger at the back and it was still showing full 5 bars out 5 bars. The other bike I had if did what did with Tesway X7, it would be either dead or last bar will be blinking even though the other bike I have claims 80km - 120km. So, for Tesway to go at full speed for 40km and still have all 5 bars, its truely an amazing long distance ebike, that removes range anexiety for most people, you can use it pretty much all day without having to worry about charging it, and once it need charge it comes with a powerfull 8A charger that charges that massive battery in 6-7 hours. Aside from that bike is very well built very strong frame, with double suspension it makes rough trains a breeze. Warranty is for two years which is another plus, unlike other brands 6 months to a year. Price is very reasonable for what you get, and their customer service is like a 10 star compare to other ones. If you are out there trying to figure out which bike to buy, buy a tesway X7 AWD and trust me you will not regret.

All my questions are answered in a timely manner bike received no damage the only thing the instruction book is not very clear need some work

Shipping was very fast o ly three days from ordering to delivery. Set up could basically be done blindfolded, that's how easy it was. For me ,at least there was/is still one issue, how to program the controller. There is no in depth instructions with the owners manual nor could I find anything definitive on the YouTube. Other than that,my new TESWAY X5 rides like a dream.