TeswaybikeReviews of teswaybike.com

Please read through to the end thank you. Don't buy from tesway, I choose to buy a refurbished bike from them which has turned into an epic fail but this can happen to brand new bikes from what I've read on Facebook/Instagram. None of their bikes are clearly checked when they say they have . Neither my bike or the bike they offered as a replacement was ready for sale but both were advertised. They sold me a bike telling me it was ready only to have them hours later tell me id need to wait 6 weeks for the battery as it needed a new one which wasnt in the warehouse. On the website it states that the bicycle has been fully inspected and refurbished ready for delivery within 5 working days. I told them no it's a birthday present that is need within 3 weeks. I saw Amazon had a sale were £1500 was down to £600 so I tried to get a refund off of them quickly over a period of 3 days. On the third day I saw a message stating I am demanding a refund or I'd get my bank to cancel the payment. (like it is unreasonable to ask for a refund and not receive a response in over a day when you reply straight away before) This upset me. It's a lot of money for me and I don't just have double to order two bikes at the same time. To add to insult I was told I could have the same model if I pay the difference between the refurbished and brand new straight away. The advertising states "Like brand new" but your not going to send me a brand new one instead? I liken it to buying a plane ticket being told you were going to fly turning up and being told you can fly but your going to have to wait 6x as long. Instead of flying out on Monday you can fly out on Sunday but if you upgrade to first class you can fly out today as we promised and you bought the ticket on this basis. What does that say about quality of your work in refurbishing your product? Unfortunately because of the 3 days from the time of me asking for a refund and them dragging their feet trying to get me to spend another £650 I missed out on the Jesrider ebike. Brand new £1500 ebike on sale limited stock for £630 you can still see the old advert at time of writing. Only one member of support staff actually tried to help where two others were trying to pressure me. Lily is a great customer service advisor this is not her fault she did the best with what she had NO blame is on her. She offered to swap the X7PRO 48v for the X7PRO 52v however it requires a new controller at this point I'm running out of time so I accepted. This took 7 working days for the bike to arrive only after I got Lilly to chase. Desperate it being almost 2 weeks without a bike I didn't seem to be a priority. It's arrived and the condition is okay what I expected. The controller should have been here already at the same time still waiting on it. I contacted them to ask them if they have a guide or can give me instructions on how to replace the controller as I've got a replacement coming from you. The idiot said no maybe I can help you with it.....IVE just told you you've ordered one for me how are you the support team? They have performed poorly and there is noway to escalate it to management. At the very least I was expecting a set of panniers extra with it for them . (I want to point out I thanked Lilly as she went above and beyond.) Order TES1737UK Ordered 29.08.26

Tesway has amazing bikes and their customer service is the best I've ever dealt with If ur looking for an ebike that is very well made good range and a company with unmatched customer service then I highly recommend Tesway to anyone

Very easy to put together!Only thing that's a little hard is figuring out the settings. Very nice bike and rides very smooth. We love the ride!

I give Tesway 4 stars because they have an excellent customer services team ... BUT it took more than 30 days to 'encourage' them to collect the X5 AWD bike I had just purchased and refund my money, All potential purchasers who intend using this bike on U.K. public roads should be aware that it does not conform to Government EAPC regulations because of it's ability to increase it's speed above 15.5 mph. I have read in news media that The UK Police have seized more than 7000 E-Bikes being used on Public Roads in the past year. Of course I have no way of knowing how many (if any) were this model of Tesway Bike !

Great support if and when you need it.

I couldn't be happier with my experience with Tesway. The quality and performance of the e-bike have been outstanding, making every ride smooth, reliable, and genuine fun. On top of delivering a brilliant product, their customer service is top-tier. They went above and beyond by including a free passenger seat, which was a fantastic touch. It’s rare to find a brand that combines high-quality engineering with such thoughtful customer care. Highly recommended to anyone looking for a reliable, top-quality e-bike. Thanks Benjamin

I loved the camo look, but the bike is too bulky. There were rust underneat the handle bar piece. The delivery window was bad, it kept changing the the delivery time.

I’ve put over 1,000 miles on my TESWAY X7 AWD, including using it for delivery work. I like the bike when it’s working properly, but I’ve had several issues in a relatively short amount of time. I’ve dealt with a broken rear spoke, repeated inner-tube problems including a tube failure, excessive tire wear, debris inside the tire, and an intermittent throttle problem that has gotten worse. The throttle sometimes cuts out while riding and can behave strangely around the brake lever, which is especially concerning when the bike is being used regularly. I contacted TESWAY support and provided photos, details, and even a quote from a local bike shop. They eventually offered to send replacement parts, but the process has involved a lot of back-and-forth and repeated confirmation instead of quickly resolving the problems. The bike itself has a lot of potential—the large battery, AWD system, range, and performance are why I bought it—but reliability and after-sales support need significant improvement. For a bike this heavy and powerful, replacement parts such as spokes, tubes, tires, and electrical components should be readily available, and warranty claims should be handled much faster. If TESWAY resolves these issues properly and improves their support, I’d be willing to update my review.