TeswaybikeReviews of teswaybike.com

I’ve put over 1,000 miles on my TESWAY X7 AWD, including using it for delivery work. I like the bike when it’s working properly, but I’ve had several issues in a relatively short amount of time. I’ve dealt with a broken rear spoke, repeated inner-tube problems including a tube failure, excessive tire wear, debris inside the tire, and an intermittent throttle problem that has gotten worse. The throttle sometimes cuts out while riding and can behave strangely around the brake lever, which is especially concerning when the bike is being used regularly. I contacted TESWAY support and provided photos, details, and even a quote from a local bike shop. They eventually offered to send replacement parts, but the process has involved a lot of back-and-forth and repeated confirmation instead of quickly resolving the problems. The bike itself has a lot of potential—the large battery, AWD system, range, and performance are why I bought it—but reliability and after-sales support need significant improvement. For a bike this heavy and powerful, replacement parts such as spokes, tubes, tires, and electrical components should be readily available, and warranty claims should be handled much faster. If TESWAY resolves these issues properly and improves their support, I’d be willing to update my review.

The bike seems to be great but the customer service was awful